Ralph Gonzaga Email & Phone Number

• Conducted thorough reviews and documentation of the current capacity status for La Verne's network and IDFs, ensuring accurate and up-to-date information for efficient operations.• Ensured compliance with GxP standards by reviewing and updating network cabling labeling, contributing to a secure and regulatory-compliant environment.• Leveraged Tableau expertise to build and develop visually appealing and insightful dashboards, enabling data visualization and analysis for effective decision-making.• Utilized Alteryx to clean and transform large datasets, created advanced analytical models, and automated data workflows, improving efficiency and accuracy.• Integrate onto the MFG Flex lines build projects providing direct support for understanding WAP, Clocks, Security, etc. deliverables for Phase III – Commercial line.• Converted Business Requirement Documents (BRDs) into user stories and epics, enhancing clarity and alignment within project teams.• Supported Saas applications and contributed to the successful implementation of EviView for MFG operators and departments, streamlining processes and enhancing productivity.• Incorporate onto the MES EBR project team and be responsible for performing process analysis and delivering user documentation as needed throughout the project.• Incorporate onto the MFG Digital Assessment project and work with IT and business to align delivery of key and low hanging roadmap deliverables.• Engaged with business partners to gather and document their IT resource needs, ensuring the effective allocation of resources to meet business demands.• Compiled and analyzed data to generate management reports and site Key Performance Indicators (KPIs), providing valuable insights to support decision-making.• Effectively communicated project performance and issues to key stakeholders, serving as the primary point of contact for projects, ensuring transparency and alignment.

Rancho Cucamonga, California, United States

• Collaborated with the store manager to effectively execute store operations, ensuring smooth workflow and exceptional customer experiences.• Demonstrated strong leadership skills by deploying and supervising a team of partners, delegating tasks, and maintaining a high standard of performance.• Implemented and upheld cash management and cash register policies, ensuring adherence to best practices and maintaining accurate financial records.• Played a key role in the training of new partners, providing guidance and support to foster their professional development.• Conducted pre-interview assessments to identify and recruit top candidates, aligning with business needs and facilitating company growth.• Actively contributed to the improvement of store operations by providing valuable feedback on partner performances and suggesting innovative ideas for process enhancements.

Rancho Cucamonga, California

• Proactively greeted customers with warmth and friendliness, establishing a welcoming atmosphere and building positive rapport.• Efficiently handled a high volume of customer orders during peak hours, maintaining accuracy and ensuring timely delivery, which contributed to improved customer satisfaction.• Implemented meticulous cleanliness practices, resulting in consistently high scores on health inspections and positive customer feedback regarding the inviting and sanitary coffee counter.• Guided customers in selecting the perfect coffee blend tailored to their specific tastes, resulting in increased customer satisfaction and loyalty.

United States

Ontario, California

• Facilitate flow of traffic in and around the arena.• Learn how to change traffic patterns as well as set up signs & traffic barriers to prevent unauthorized parking• Direct vehicles to lots or available parking spaces & disabled guest to designated areas

Rancho Cucamonga

• Set up new accounts, established customer credit, and set up payment methods.• Answered customers' questions regarding products, prices and availability.• Emphasized product features based on analysis of customers' needs.• Communicated sales promotions to customers to grow average customer account size.• Operated a cash register for cash, check and credit card transactions.

Ontario, California

• Stocked and replenished merchandise according to store merchandising layouts.• Priced merchandise, stocked shelves and took inventory of supplies.• Alerted customers to upcoming sales events and promotions.• Identified potential shoplifters and alerted management.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Rancho Cucamonga, California

• Greeted customers in a timely fashion while quickly determining their needs.• Responded to customer questions and requests in a prompt and efficient manner.• Sync all media in editing software • Advertise uploaded videos or news using relevant social media and messaging boards

Rancho Cucamonga, California