Ralph G. Email & Phone Number

Waterford, Ct, Us

Carmel, In, Us

Working in partnership with clients, advising them how to use technology solutions in order to meet their business objectives. Strive to improve the structure and efficiency of IT systems at client locations.Provide strategic guidance to clients with regard to technology, IT infrastructures and enabling major business processes through enhancements to IT.

Newington, Ct, Us

Reporting to the MIS Team Leader and MIS Director, and providing level 3 support to a 500+ user environment in a high paced Enterprise sized company.Server Administration for all internal departments and 3rd party applications regarding Server upgrades and software installations.Managing Citrix to publish applications to all users. Administer Juniper, and Barracuda firewalls in a dual firewall configuration.Knowledge of Ironport, and Barracuda SPAM technologies.Administer and maintain the KACE KBOX appliance, as well as creating software deployment packages.Working knowledge of VLAN and ACL security for PCI compliance.Maintain, and develop disaster recovery plan using Trilead, VMware and other technologies. Team member in updating, and maintaining the ESXi 5.x Virtual Infrastructure.Create and maintain VM Server/workstation templates and deployment.Support Lead for MAC OSX Servers/workstations in a Windows Domain.Working knowledge of NetBackup, ArcServe, Trilead, VMware Converter, and other backup solutions.Responsible for implementation DAS, NAS and iSCSI storage solutions.Strong working knowledge of Windows 2003, 2008, and 2012 server OS.Working closely with Application Development Team in deployment and application support.Strong background in Active Directory, File/Print, Exchange and Office365.Creating and maintaining technical documentation and diagrams. Research and recommend new technologies to create a stable and efficient network infrastructure.Other duties include of the company telephony system, creating/updating SOP documentation, work in a team environment as well as working independently on any sized project with hard completion dates.

Irvine, Ca, Us

Supporting IT Professionals and non-technical customers with complex technical issues regarding data protection and High Availability for Windows, and Linux Servers in an Enterprise environment.Providing support regarding High Availability for Exchange DAG, SQL Clusters, and File Servers.Strong working knowledge of VMware, and Hyper-V, and providing technical support for Customer’s virtual environments.Knowledge of SAN, NAS, DAS, and iSCSI storage devices.Solid working knowledge of WAN and Network protocols, as well as supporting IT Professionals with network optimizations, and bandwidth utilization.Utilizing internal knowledgebase and Vendor knowledgebase resources to quickly resolve customer issues. Able to resolve complex Active Directory issues and Microsoft Exchange issues.Ability to diagnose DNS issues, IP/Port conflicts, System I/O issues, and other environmental problems that occur degrading overall performance. Extensive logging investigations, as well as replicating user environments for complex issue resolution.Escalate incidents and service requests as necessary. Create and update knowledgebase articles to ensure accurate up-to-date information.

Waterford, Ct, Us

Reporting to the Director of Information Technology as well as the General Manager for each location. Providing 24/7 support to 5 full service hotel properties, with over 700 nodes combined.Maintaining each of the 5 locations’ Domain Controllers, Firewalls, Network Infrastructure, Workstations/Laptops, Printers, and many complex 3rdResponsible for Disaster Recovery and data retention using BackupExec 2010. Creating and maintaining SOP’s and other technical documentation to ensure accurate and up-to-date information. In-depth administration, ensuring a secure and stable work environment for remote users to access company resources by way of Citrix, VPN, and Terminal Services. Strong working knowledge of mobile devices such as iPhone, iPad, Blackberry and Andriod.Managing Projects of any size, and complexity while meeting critical deadlines. Working with various vendors implementing new technologies such as Elfiq Link Load Balancers, DS3 turn ups, CCTV, and many other 3rd party systems. Daily Administration of Server 2000/2003/2008, Microsoft Office 365, Office 2007/2010, Active Directory, Group Policy Management, DNS, DHCP, SMTP, SQL, and NTFS file permissions. Strong working knowledge of Hilton World Wide OnQ, Marriott International PMS/CI-TY, and Starwood Galaxy/LightSpeed Property Management Systems.Ability to organize, manage multiple priorities, and able to multi-task. Strong interpersonal and leadership skills with the ability to communicate to all levels of senior management. Ability to analyze technical problems without actual visual contact with machine.party devices and software applications.

Waterford, Ct, Us

Reporting to the Director of Information Technology and the technical lead for the Regional IT Administrator. Providing all levels of support to over 500 end users in 27 remote locations including the Corporate Headquarters. In-depth System Administration, ensuring a secure and stable work environment for remote users to access company resources by way of Citrix, SSL VPN, and Terminal Services. Providing support for on and off-site workstations, Think/Thick Clients, WYSE Terminals, Servers, bandwidth issues, managing multiple Firewalls, and Hotel Property Management Systems. Managing Projects of any size, and complexity while meeting hard deadlines. Working with various vendors implementing new technologies such as Elfiq Link Load Balancers, DS3 turn ups, CCTV, and many other 3rd party systems. Daily Administration of Server 2000/2003/2008, Microsoft Office 365, Office 2007/2010, VMware, NDS, GroupWise, Active Directory, Group Policy Management, DNS, DHCP, SMTP, SQL, WSUS, BlackBerry Enterprise Server, NAS, Nortel BCM, and NTFS file permissions. Strong working knowledge of mobile technologies such as iPhone, iPad, BlackBerry, and Android. Responsible for Disaster Recovery and data retention using BackupExec 2010. Creating and maintaining SOP’s and other technical documentation to ensure accurate and up-to-date information. Continuously researching and implementing new technologies to ensure a secure and efficient environment.

New Haven, Connecticut, Us

Directly reporting the IT Director, and providing day to day support to all end users. Install new client workstations, servers, and networking hardware. Evaluate and install patches and resolve software related problems. Perform system backups, data recovery, and maintain a disaster recovery plan. Maintain, manage, and troubleshoot Window 2000/2003 Servers, Exchange 2000, and Windows XP workstations. Create Group Policies in Active Directory to secure and manage users and data. Conform to the State of Connecticut Department of Information Technology guidelines for data retention and FIOA. Resolve network, and system performance issues using knowledge of commonly-used concepts, practices, and procedures. Other duties include administration of the company Firewall, VoIP System, ADT Security Server, and VPN connectivity.

Newington, Ct, Us

Reporting to the MIS Team Leader and MIS Director, and providing level 3 support to a 300+ user environment. Set up, configure, and support internal and external networks. Manage Users and Security Groups using Active Directory. Develop and maintain all systems, applications, file security, back-up strategy and network topology. Troubleshoot network performance issues and create and maintain a disaster recovery plan. Recommend and implement upgrades, patches, new applications and equipment. Provide technical support and guidance to users by relying on experience and judgment to plan and accomplish goals. Train others and act as work lead as well as creating a company wide training manual. Other duties include administration of the company telephony system, VPN Connectivity for remote users and sites, Exchange 5.5, company firewall, PGP Key Server, and Cat5 installations.