Ralph Griffen Kaimo Email & Phone Number

Dubai, United Arab Emirates

-Overseeing the processing of payments, ensuring accuracy and timeliness.-Ensuring all payment processes comply with regulatory standards.-Handling escalations and resolving payment-related issues and discrepancies.-Preparing and analyzing payment reports for management, identifying trends, and suggesting improvements.-Ensuring high-quality customer.

Dubai, United Arab Emirates

-Facilitate the onboarding process for students, providing comprehensive assistance.-Address inquiries related to students' accounts, payment plans, and payment requests, including conducting hardship reviews.-Process refund requests and collaborate with the finance team to ensure accurate application of refunds and efficient payment processing.-Liaise.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Handled inquiries regarding basic account settings, onboarding, transactions, and any YAP account-related requests.

Philippines

Handled 3 segments:-Settings, Security, and Payments - Handling customer accounts, basic settings and account transactions. This includes assisting them in password reset, basic account troubleshooting, product introduction, providing electronic banking/payment processing details or info.-Disputes and Claims - Taking care of disputes filed by customers.

Philippines

- Was a pioneer to project Caracara. Taking care of everything that has to do with Amazon Prime Membership. Assisting customers with their transaction concerns, refund when applicable, tracking, cancelation of subscription and escalating the call when necessary.

Philippines

- Was taking care of Comcast customers through chat with concerns on their billing. Providing assistance in customer needs such as payment extension, transaction history, change of account plan, cancelation of subscriptions, disconnection, reconnection requests, refund when necessary and activation of services with a bit of upselling.

United States

- This is an online/virtual admin assistance provided to a company in USA. I was provided administrative tasks depending on the daily business needs, these tasks are online research, online purchasing, payment processing, spreadsheets, data entry, CRM management, collecting data, file management, accounting, coordinating data to respective teams and ad hoc.