Ralphiale Forbes Email and Phone Number

Client introduction, assessment, and closingResponse to client inquiry with current product knowledge and incentivesDaily cash handling and personal balancingLiaison between both corporate and customer inquiries, complaints, orders, etc.Daily heavy lifting and visual floor changes to showcase and entice client interest in new available product.Daily physical product inspections and oversight of grounds/facility maintenanceEnsuring adherence to applicable corporate, federal, state and local laws/regulationsMaintaining a healthy team environment and treating all with respect and integrityEnsure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service.Assist the Store Manager in the hiring process.Implement and maintain customer service standards.Maintain all merchandising standards, display presentation, signing standards and monitor inventory levels.Assist with the planning of daily goals, tasks and assignments. Assure proper completion through follow-up.Assist in monitoring sales performance, through the analysis of sales reports and comparison shopping. Assist in adjusting strategies.Maintain adherence to all Company policies and procedures.Management of all office tasks including management of funds and media, receiving, inventory and payroll.Responsible for the overall day-to-day security, merchandise, and personnel of the store in the absence of the Store Manager.Work with the Store Manager to evaluate performance issues, coaching opportunities and annual evaluations.Any other duties as assigned by supervisor.

Maintains a warm, welcoming, “Corner Bar” atmosphere. IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger. Properly and promptly prepare, garnish, and serve drinks to guests. Engages with guests by making drinks in front of the guest using working flair. Knows the menu and how to read each guest to make appropriate beverage and food recommendations. Upsells guests on food or drink items when appropriate. Keeps a clean, organized bar area. Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. Follows all relevant brand standards for service. Builds guests count by promoting specials and building a regular clientele.Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.

-Maintains a warm, welcoming, “Corner Bar” atmosphere. -IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger. -Properly and promptly prepare, garnish, and serve drinks to guests. -Engages with guests by making drinks in front of the guest using working flair. -Knows the menu and how to read each guest to make appropriate beverage and food recommendations. -Upsells guests on food or drink items when appropriate. -Keeps a clean, organized bar area. -Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. -Follows all relevant brand standards for service. -Builds guests count by promoting specials and building a regular clientele.-Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.

-Maintains a warm, welcoming, “Corner Bar” atmosphere. -IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger. -Properly and promptly prepare, garnish, and serve drinks to guests. -Engages with guests by making drinks in front of the guest using working flair. -Knows the menu and how to read each guest to make appropriate beverage and food recommendations. -Upsells guests on food or drink items when appropriate. -Keeps a clean, organized bar area. -Accurately rings up all orders in the POS system while maintaining ability to socialize with guests. -Follows all relevant brand standards for service. -Builds guests count by promoting specials and building a regular clientele.-Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary.

Foster a customer focused environment that ensures outstanding service.Lead and inspire store team with quarterly Division of Responsibility (DOR); i.e. furniture, gallery and accessories updates.Partner with Assistant and Store Manager to achieve and exceed financial results.Problem solve customer issues as a leader in the store.Understand key performance indicators (KPI’s) and utilize company reports to analyze and create strategic business solutions.Collaborate with Assistant and Store Manager to maximize scheduling to effectively meet the needs of the business.Uphold and embrace the Z Gallerie Mission and Values statement.Exemplify Company Leadership Competencies.Demonstrate a high level of integrity and lead by example to uphold all company policies, standards and procedures.Represent the company in a professional and positive manner.Perform other duties as assigned.

Manage retail staff, including cashiers and people working on the floor.Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Formulate pricing policies.Determine daily coupons.Ensure pricing is correct.Work on store displays.Attend trade shows to identify new products and services.Coach, counsel, recruit, train, and discipline employees.Evaluate on-the-job performance. Identify current and future trends that appeal to consumers.Ensure merchandise is clean and ready to be displayed.Approve contracts with vendors.Maintain inventory and ensure items are in stock.Keep up with fluctuating supply and demand.Analyze operating and financial statements for profitability ratios.Ensure promotions are accurate and merchandised to the company’s standards.Utilize information technology to record sales figures, for data analysis and forward planning.Ensure standards for quality, customer service and health and safety are met.Monitor local competitors.Ensure hours of operation are in compliance with local laws.Maintain store's cleanliness and health and safety measures.Organize and distribute staff schedules.Preside over staff meetings.Help retail sales staff achieve sales targets.Manage different departments within the store.Handle customer questions, complaints, and issues.

Highly trained in cash management and complex large currency transactions daily.Skilled in various computer data systems involving banking transaction.Successfully help integrate, and execute awareness while undergoing a transition and reassuring customer satisfaction and maintaining customer loyalty.Meeting and exceeding performance and sales goals.Processing account transactions effectivelyHelping resolve customer concerns in a timely fashion,Following proper procedures and laws to minimize errors and reduce fraudReferring the benefit our customers may receive when meeting with a banker, when appropriate. Balance cash drawers dailyBuild great rapport with people

Customer and staff recruiting agent.Management of customer billing accounts using QuickBooks.Clerical & office work: documentation, computer applications, and general use of Microsoft Office.Manage a portfolio of accounts to achieve long-term successDevelop positive relationships with clientsAct as the point of contact and handle customers’ individual needsGenerate new business using existing and potential customer networksResolve conflicts and provide solutions to customers in a timely mannerSupervise account representatives to ensure sales increaseReport on the status of accounts and transactionsSet and track sales account targets, aligned with company objectivesMonitor sales metrics (e.g. quarterly sales results and annual forecasts)Suggest actions to improve sales performance and identify opportunities for growth

Customer service and financial management for vault and cash registers and POS system.Sales floor merchandising, and stock preparation.Scheduling and training for sales associate staff.Organize all store operations and allocate responsibilities to personnelSupervise and guide staff towards maximum performancePrepare and control the store’s budget aiming for minimum expenditure and efficiencyMonitor stock levels and purchases and ensure they stay within budgetDeal with complaints from customers to maintain the store’s reputationInspect the areas in the store and resolve any issues that might arisePlan and oversee in-store promotional events or displaysKeep abreast of market trends to determine the need for improvements in the storeAnalyze sales and revenue reports and make forecastsEnsure the store fulfils all legal health and safety guidelines