Ralph Jerome De Jesus Email & Phone Number

Hassall Grove, Nsw, Au

Sydney, New South Wales, Australia

Responsible for the management of a portfolio of life insurance claims in accordance with claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.- Adhering to external regulations and all relevant legislation and industry guidelines.- Ensuring all interactions with Customers, Advisers and other internal and external stakeholders.- Gathering and interpreting relevant information to form an appropriate claims strategy.

Parramatta, New South Wales, Australia

Actively lead and manage a team of 15 to 20 employees towards achieving broader team and organisational goals. Guide and lead employees through the day-to-day workflow activities, and act as a subject matter expert in their related function.

Parramatta, New South Wales, Australia

Provide effective leadership, planning and staff development to Customer Service Officers. The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goalsContinuously monitor resource availability so the team can meet client needs and perform services properlyProvide side-by-side coaching and remote monitoring on a weekly basis to ensure team members are delivering high quality customer service as measured by individual and team targets

Parramatta, New South Wales, Australia

actively engage with internal and external stakeholders such as the Insurer, Trustee and Claims Administration team in relation to member claims, process and procedures or other initiatives where required in a professional manner. Quality check work team members completed and assist with leadership of the team.

Parramatta, New South Wales, Australia

Case Manager is the primary role to ensure that claims are correctly set up in the initial notification phase and assessed and paid correctly at the end of the claiming process. The Case Manager ensures claimants receive accurate correspondence, claim documentation and payments are complete.

Rhodes, New South Wales, Australia

Deliver an outstanding member experience by providing excellent customer service and engaging with member’s needs via inbound and outbound calls. Add value to members’ lives through every interaction by showing empathy, compassion, and the ability to actively listen to members’ needsProvide members with information relating to their superannuation products, services, and transactional informationAnticipate member needs and take ownership for investigating complex member queries

Sydney, Australia

The primary Service Desk Controller role is to providing first level support through taking calls and handling incidents or Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives• Administer the Service Desk system, ensuring all incidents are entered into theSystem, and maintain the information to ensure its timeliness, accuracy, relevancy, escalation and status.• Working across both accounts (Electronic ticketing system and Automated ticketing systems)• Follow up on outstanding incidents within the SLA’s as required=• Monitor Service Desk for tickets assigned to the queue and process based on priority• Raising incidents within the allocated timeframes• Operate Automatic/Electronic monitoring system to detect service failure.• Rotating 24/7 roster/On call roster• Perform daily checklist to ensure all tasks are completed on shift• Commitment to work towards achieving KPI’S/SLA as per contractual obligations

Mascot

• Process customer same day delivery orders from Major clients primarily JB Hifi • Co-ordinate allocation fleet vehicles relevant to type of goods carried or pickup/destination environment• Assist the contact center during high volume call peak periods• Manage a VIP service for commercial clients, their customers as well key management staff from a web of company divisions nationwide.

Olympic Park

B2B Sales Manager (2013-2014)• monthly sales targets reaching up to 1,000,000 during peak times and maintain key profit targets Retail Marketing Representative (2009-2013)• Conduct marketing activities such as point of sale material, product promotions and staff sales incentives in client retail stores Sales Order Desk Officer (2006-2009)• Process retail orders in a timely and accurate manner. Orders processed average from $1,000 to $1,000,000 and above

Frenchs Forrest

• Generate purchase orders ensuring correct quantities and pricing • Update the web site with new product and product information blurbs • Process customer product returns for a refund • Out bound calls to customers regarding refund issues

Marketing Certificate Iv & Diploma, Marketig

Higher School Certificate

Graphic Design Certificate Iv, Graphic Design