Ralph Lunt Email & Phone Number

Hook, England, United Kingdom

Portsmouth, England, United Kingdom

Southampton, England, United Kingdom

London, United Kingdom

Management of the processes, systems and functions to package, build, test and deploy new Services and Service Updates into the production environment enabling controlled and effective handover to Operations and the user community so that the Service meets or exceeds customer expectations.Service Transition • Transition Process Owner - redeveloped the organisation's approach and defined the acceptance criteria for service transition.• Monitored project quality outputs to… Show more Management of the processes, systems and functions to package, build, test and deploy new Services and Service Updates into the production environment enabling controlled and effective handover to Operations and the user community so that the Service meets or exceeds customer expectations.Service Transition • Transition Process Owner - redeveloped the organisation's approach and defined the acceptance criteria for service transition.• Monitored project quality outputs to ensure they are fit for purpose and fit for use within operational service.• Engaged with technical design and project managers to promote awareness and compliance with service transition quality plans and processes.• Agreed the service acceptance criteria with project/programme managers for an individual delivery on a flexible and pragmatic basis.Release and Deployment• Managed the release policy for the organisation in the context of both development and production/operations.• Ensured that management processes, tools, techniques and resources (including automation) are in place to ensure that the transition of services, service components and packages are planned and compliant and that test and validation and configuration management are partnered in all release and deployment activities.• In partnership with Change Management, provided authorisation for critical release activity and point of escalation. Show less

Bracknell

• Planning of scheduled and ad-hoc software releases including preparation, agreement and distribution of release plans for both project led and incident driven change• Enforcement of company’s Change Management processes ensuring all requests for change meet requirements prior to implementation.• Management of business and internal IT relationships with regard to release of software changes to the Avis-Budget (EMEA) production and pre-production environments • Management of… Show more • Planning of scheduled and ad-hoc software releases including preparation, agreement and distribution of release plans for both project led and incident driven change• Enforcement of company’s Change Management processes ensuring all requests for change meet requirements prior to implementation.• Management of business and internal IT relationships with regard to release of software changes to the Avis-Budget (EMEA) production and pre-production environments • Management of external relationships with third-party development, test and support service providers with regards to software releases• Chair Release Planning meetings, IT Go/No-Go meetings and Post-Implementation review meetings• Post-Implementation Incident Management (including management escalation) • Develop, implement and maintain robust Implementation Processes to minimise risk to production environment• Live release of all software changes to the Avis-Budget (EMEA) customer-facing web services and all internal Avis-Budget EMEA IT systems• Liaison with third-party and internal IT Infrastructure, Change Management, Service Desk, Testing and Application Support teams• Liaison with business teams to agree and schedule software releases Show less

Basingstoke

• Management of the Business Change Test Team in Basingstoke (13 direct reports)• Management of business and internal IS relationships with regard to Testing, Release and Incident Management of software changes to the AA dotcom web site and mobile/road applications• Planning of scheduled and ad-hoc software releases including preparation, agreement and distribution of release plans• Post-Implementation Incident Management (including management escalation) • Management of… Show more • Management of the Business Change Test Team in Basingstoke (13 direct reports)• Management of business and internal IS relationships with regard to Testing, Release and Incident Management of software changes to the AA dotcom web site and mobile/road applications• Planning of scheduled and ad-hoc software releases including preparation, agreement and distribution of release plans• Post-Implementation Incident Management (including management escalation) • Management of external relationships with third-party test service providers• Incident Management for “Road” applications Show less

• Management of the IS (Shared Services) Test Assurance, Business and Service Continuity team (6 direct reports)• Management of business and internal IS relationships with regard to IT Service Continuity and IT Business Continuity• Management of external relationships with third-party Infrastructure, Application Support and Service Desk suppliers with regard to IT Service Availability and Continuity• Management of the central Test Automation service (HP Quality Center, Loadrunner… Show more • Management of the IS (Shared Services) Test Assurance, Business and Service Continuity team (6 direct reports)• Management of business and internal IS relationships with regard to IT Service Continuity and IT Business Continuity• Management of external relationships with third-party Infrastructure, Application Support and Service Desk suppliers with regard to IT Service Availability and Continuity• Management of the central Test Automation service (HP Quality Center, Loadrunner and Quick Test Pro)• Incident Management escalation for IT services and Staines/Windsor property Show less

• Management of central Test Automation toolset and service for Centrica and The AA• Best Practice consultancy for Operational Acceptance Testing • Recruitment and Management of Test Managers/Test Analysts • Operational Acceptance Test (SDAT) governance and execution• Alignment of processes with ITIL V3• Liaison with Release Management/Change Management• Member of Change Approval Board• Non-Functional Requirements Specification• 3rd party on-shore/off-shore test… Show more • Management of central Test Automation toolset and service for Centrica and The AA• Best Practice consultancy for Operational Acceptance Testing • Recruitment and Management of Test Managers/Test Analysts • Operational Acceptance Test (SDAT) governance and execution• Alignment of processes with ITIL V3• Liaison with Release Management/Change Management• Member of Change Approval Board• Non-Functional Requirements Specification• 3rd party on-shore/off-shore test team relationship management Show less

Staines

• Management of Application Support teams of up to 10 staff• System Implementation and 24x7 Support• Liaison with Business users regarding service, incidents and improvements• Incident Management escalation • Minimising the impact of planned outages to the business • Application Operational Design and Programming • Operational Acceptance Testing• Reporting on service level performance• 3rd party on-shore/off-shore relationship management

Staines

• Application Operational Design and Programming • Operational Acceptance Testing• Incident Management• Error diagnosis and rectification

Staines

IT Operations