Ralph Modica work email
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Ralph Modica personal email
Extremely versatile IT support pro. Let Ralph use his dynamic and innovative skills to build high quality customer service, improve technical efficiency and increase team productivity. As one manager said : "Whatever you have, Ralph has worked on it or worked on something similar and even worked on systems some have only dreamed of". Technical students say Ralph makes complicated subjects simple to understand.Ralph offers extensive technical experience in computer systems, hardware/software, electronics, Unix system administration, storage arrays, WAN/LAN/SAN networking, computer AC power distribution and small to large UPS systems. Ralph has expertise in field service, remote computer technical support, developing and delivering technical training, mentoring and managing engineers and technicians, escalation handling and effective utilization of customer interaction skills at all levels and temperatures. Ralph holds a Commercial FCC Radiotelephone license attesting to his knowledge in electronics, telecommunications and ground radar. Ralph is also a licensed home inspector in the state of Florida.
Forward Thinking
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Senior Consulting EngineerForward Thinking Nov 2008 - PresentTampa/St. Petersburg, Florida AreaProvides computer administrative support (Linux variants & Solaris). Computer repair services & upgrades. Plans & implements smart home technology. Consults on electrical power consulting. Perform home inspections for individuals and insurance companies.
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Systems Field EngineerGetwellnetwork Feb 2013 - Oct 2015Florida & Southeast UsProvided hardware and software support for all onsite Get Well Network interactive hospital patient devices including servers, in-room equipment, network devices, and both analog and digital TV distribution systems.Increased client install base from 15 facilities to 40 facilities over a two year period, which includes a 224% increase of in-room installation responsibility.Performed start to finish installation of GetWellNetwork system infrastructure at client locations throughout Florida region and Puerto Rico. Includes mounting and configuration of servers, network switches, and any required integration.Provided on-site escalation support on all Get Well Network applications. Check & perform RF (cable) testing as needed. Consistently & thoroughly documented work in written and picture formats. Interfaced with internal and client personnel at all levels. -
Sr. Systems Support EngineerOracle/Sun Microsystems Jul 2008 - Oct 2012Provided field maintenance and system administration for hardware installations, networks, PCs and Solaris operating system. Managed accounts to insure high level of customer satisfaction and system uptime.Heavily experienced in Solaris O/S administration, unix networking, server hardware & SAN storage. Researches & diagnoses system-wide problems to provide "above & beyond" solutions. Experienced in Exadata systems, ZFS 7000 NAS arrays, X86 systems & entire Sun/Oracle server lines. Configures & troubleshoots LAN/SAN networking in a unix environment. Working knowledge of RedHat Linux, CENTOS and PC Windows. Have a well-developed wide range of many interpersonal "glue skills" needed to provide effective customer support. -
Area Systems Support EngineerSunmicrosystems Nov 2000 - Jul 2008Southeastern United StatesResponsible for Tier-II technical & escalation management to over 130 engineers, 9 managers and their external customers . Interfaced with all levels of customer and internal management. Provided effective and timely solutions to complex server, storage, network and Solaris O/S problems. Developed remedial plans and implemented actions remotely or on-site as necessary to resolve customer issues regardless of hardware, software, performance, networking or application involved. Provided on-site technical support for complex product installations, upgrades and performance tuning analysis. Reviewed/analyzed customer system case histories for solutions. Created and promoted proactive plans to insure maximum system availability for mission critical production demands. Responsible for mentoring 29 engineers to achieve Solaris OS certifications and technical promotions. From Jan 1999 - Nov 2000 - Served as dedicated on-site engineer to one of Sun's major Strategic 100 accounts with over 2000 Sun servers. Managed installation planning & service needs for twelve Sun E10K mainframe systems & multiple high-end servers. Provided technical assist to junior engineers as needed for other Sun servers. -
National Technical Support EngineerComputervison Jul 1981 - Dec 1998North America RegionProvided complete post-sales Tier-II technical support for Field Engineers and Customers via national customer 800 number helpdesk/hotline, via network or modem remote access and on-site when escalations required. Performed problem analysis, isolation & resolution for systems, software & networks. Managed all phases of service delivery and coordination of field technician efforts.Conceived, developed and taught a variety of hardware and software training on supported systems and products. Developed power/environ training used nationally & overseas. Supervised power consulting work in region. Provided sales with effective technical support planning/implementation/project management for system migrations to unix platforms, power consulting and networking projects.
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Senior Field EngineerPrime Computers Inc Jul 1981 - Jul 1987New JerseyComprehensive branch hardware, software & training support for entire line of PRIME 32-bit superminis, peripherals and telecommunications devices. Field managed 10 service engineers. Provided technical support for new service office.
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Product Support EngineerTelex Telecommunications Mar 1979 - Jul 1981New JerseyProvided district support for entire line of IBM 3270 compatible communications controllers and attached peripheral devices. Established and trained technicians in local repair center for high-use circuit boards.
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Radar TechnicianUnited State Air Force 1975 - 1979
Ralph Modica Skills
Frequently Asked Questions about Ralph Modica
What company does Ralph Modica work for?
Ralph Modica works for Forward Thinking
What is Ralph Modica's role at the current company?
Ralph Modica's current role is Senior Consulting Engineer.
What is Ralph Modica's email address?
Ralph Modica's email address is ra****@****inc.com
What skills is Ralph Modica known for?
Ralph Modica has skills like Solaris, Storage, Virtualization, Unix, Data Center, Storage Area Networks, Sun, Cloud Computing, Servers, San, High Availability, Linux.
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