Ralph Mohan Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Yara International ASA is the world’s leading fertilizer company and a provider of environmental solutions. It is a global firm specializing in agricultural products and environmental protection agents Leading across borders a Team of Application Managers, Product Managers, Project managers, Architects and Application Experts• Internal and External Key contact person and driver for the Applications used by project engineers and for the Applications connected to Yara Production… Show more Yara International ASA is the world’s leading fertilizer company and a provider of environmental solutions. It is a global firm specializing in agricultural products and environmental protection agents Leading across borders a Team of Application Managers, Product Managers, Project managers, Architects and Application Experts• Internal and External Key contact person and driver for the Applications used by project engineers and for the Applications connected to Yara Production Sites, Production processes, Turn Around Maintenance, Logistics, Health and Safety, Environmental Solutions• Manage Team Budget, Software Budget and Project Budget• Application lifecycle management and Governance of a portfolio of Applications: End to end implementation and optimization; Asset management; License management, cost control and harmonization of portfolio• Advise and implement on business requirements• Report on deliverables, TCO, roadmap and changes• Secure business operation continuity moreover through Incident management, service requests and test/change management• Drive IT services within a multi IT Teams organization and multi outsourcedproviders environment• Setup multivendor integrated service model related to the service offering portfolio• Ensure that services are provided in quality, according to agreed service levelsand in respect to governance and focus on the continuous service improvement Show less

Brussels Area, Belgium

Migration of projects from SOFIA (IMI Call project tool) into H2020 IT tools; The mission critical EU IT tool governing 5,2B€ grant management inside the EU Research Framework programme.Support the project by preparing the roadmap and the timetable Track issues and liaise with IMI science, legal, finance teams, DG RTD colleagues, and external consortia representatives to provide with a solution.Transform the data and streamline the validation workflows and procedures to bring… Show more Migration of projects from SOFIA (IMI Call project tool) into H2020 IT tools; The mission critical EU IT tool governing 5,2B€ grant management inside the EU Research Framework programme.Support the project by preparing the roadmap and the timetable Track issues and liaise with IMI science, legal, finance teams, DG RTD colleagues, and external consortia representatives to provide with a solution.Transform the data and streamline the validation workflows and procedures to bring projects to an accurate state. Support system input through development of Visual Basic (VBA) Macro. Transform all project exchanges into PDF and archive these in DORA Document Management System. (IMI2 JU Document management). Other support actions: Develop Intranet Liferay Portlets to introduce IMI compendium of policies and procedures. Serve as a backup to IMI scientific officer during consensus meeting in IMI call evaluations. Edit mass of documents to ensure anonymization. Office Facility management due to construction works in IMI office Show less

Brussels Area, Belgium

Manage Company IT Budget (+- 1.7M€).Identify company and business needs and provide with IT Solutions.Prioritize and coordinate the project implementation and ensure timings and deadlines are respected.Create and maintain relationship with external suppliers: (From defining requirements to Request for Proposals, Negociations, Invoicing, Service Level Agreements, Risk Acceptances, organize testing, security assessments, resources, …).Review and audit procedures, guidelines… Show more Manage Company IT Budget (+- 1.7M€).Identify company and business needs and provide with IT Solutions.Prioritize and coordinate the project implementation and ensure timings and deadlines are respected.Create and maintain relationship with external suppliers: (From defining requirements to Request for Proposals, Negociations, Invoicing, Service Level Agreements, Risk Acceptances, organize testing, security assessments, resources, …).Review and audit procedures, guidelines, contracts and access rights to be compliant with the internal policies.Organize and provide assistance to staff to limit operational and financial impact.Review and audit procedures, guidelines, contracts and access rights to be compliant and redefine internal policies.Manage company stock inventory of equipment and assets. Register and train newcomers on general procedures and systems. Key projects:- Develop customer onboarding application for digital signing of contracts through the use of eID and support a paperless process along with an automatic system Integration. - Streamline the operational portfolio management and trading application.- Set-up new sales oriented tools (New website, new Customer Relationship Management tool). - Create VBA Automation Macros (for: Operational tasks, invoicing, payment processing, reporting, portfolio holding and performance controls).- Migrate user to virtual and Cloud-based services: office 365, Skype for Business- Implement system data quality reviews through automatic monitoring reports, dynamic pivot tables and dynamic charts.- Leverage Security Awareness- Share knowledge with colleagues regarding Excel and MS Office. Show less

Brussels Area, Belgium

Development and deployment of Trainings on different products.Prepare and Coordinate Direct Mailings and communication changes.Council in market segment / sales-actions and sales-support. Study customer attitudes and identify market opportunities. Explain market tendencies and the revenue evolution of different products. Creation of Dashboards Determine potential growth Explain specific evolution by product

Brussels Area, Belgium

Council in market segment / sales-actions and sales-support.Study customer attitudes and identify market opportunities.Compare market tendencies and the revenue evolution of different departments.Prepare and coordinate "sales coordination meetings".Deploy reporting to coordinate preparation of commercial events.Establish and follow-up the reports and action plans.Analyse reportings with sales team to explain important evolutions and to coordinate budget and forecast… Show more Council in market segment / sales-actions and sales-support.Study customer attitudes and identify market opportunities.Compare market tendencies and the revenue evolution of different departments.Prepare and coordinate "sales coordination meetings".Deploy reporting to coordinate preparation of commercial events.Establish and follow-up the reports and action plans.Analyse reportings with sales team to explain important evolutions and to coordinate budget and forecast exercise.Determine pottential growth.Explain specific evolution by team / cluster. Show less

Control of bad debt (through e.g.: Financial overdue analyses, dunning, mailing, call-lists, external financial recovery partners).Cost and benefit analyses of projects.Audit, bugetting.Definition of working rules.Improvement and creation of procedures and flows.Developement of new billing and collection systems.Forecast and capacity planning.Incident management/escalations.Train, support and council internal teams in their processes and daily tasks.Validate… Show more Control of bad debt (through e.g.: Financial overdue analyses, dunning, mailing, call-lists, external financial recovery partners).Cost and benefit analyses of projects.Audit, bugetting.Definition of working rules.Improvement and creation of procedures and flows.Developement of new billing and collection systems.Forecast and capacity planning.Incident management/escalations.Train, support and council internal teams in their processes and daily tasks.Validate all incoming and outgoing customer payments.Reporting of all above mentioned objectives. Show less

RaT Pro formerly active in Webhosting solutions.Setup and configuration of redundant webhosting-servers and IT systems with monitoring. Provide customer helpdesk support.Develop websolutions business with Content Management Systems (Joomla, WordPress, Cpanel, Drupal, Xoops...) and organise design and development of website. Develop prospecting network and expand customer base. Execute fraud and juridical analysis.

BBCW non-profit organisation goal was to promote the Belgian handcraft in chocolate manufacturing.Liaised with chocolate manufacturers, governments, institutions and industry to develop new partnerships for:Setting up a committee to define quality criteriaDeveloping the productCall for fundsDeveloping distribution channels and setting up sales pointsOpening of a museumOrganizing outdoor eventsCreation of demonstration videosDeveloping website

Contributing to contineous improvement of the operations/team organization/working methods through incident review meetings, incident reporting and coaching.Pro-active approach to ensure that the Service Level standards are respected by detecting potential problems, follow-up of incidents with internal or external solutions teams.Study & Support Integration for new products.Development of strategies and transfer of knowledge in social rights and security norms, mobile network… Show more Contributing to contineous improvement of the operations/team organization/working methods through incident review meetings, incident reporting and coaching.Pro-active approach to ensure that the Service Level standards are respected by detecting potential problems, follow-up of incidents with internal or external solutions teams.Study & Support Integration for new products.Development of strategies and transfer of knowledge in social rights and security norms, mobile network infrastructure, principles. Show less

Secundary School, Economics With Math

Secundary School, Business Management Studies And Commerce