Ralph Nuechel Email & Phone Number

Administration of all office and server systems running on Vista/Windows 7 - Windows Server 2003/2008/2012, including user support based on ServiceNow system. Application support in a critical bank environment embedded in PCI DSS.Providing ideas and projects for organizational changes to reach more stability and realiablity = more qualityimplementing infrastructural changes towards a paperless officeImplement and managing McAfee EPO servers and products

Frankfurt Area, Germany

Business Owner/CEO at ITS 24, a company that was founded in 2000 . ITS 24 provides both hardware and software support for small offices and private users. Installation, configuration and troubleshooting of personal computers, multimedia and phone devices. Remote and onsite troubleshooting. Portfolio extended towards receiving and distributing job offers for freelancers (acting as an IT-agency)

Provided second and third level support for SAP and Intel including installation, permanenttroubleshooting of approximately 350 servers running on Windows and Linux platforms. Development of project plans for deployment and upgrading.Enabled SAP users to develop the SAP software to work on new server Intel based server technologies. Configurated the servers to meet the project user´s requirements in order to achieve a validation of SAP software on INTEL based systems.Implemented IT security structures and related standards to prevent company data from non authorized access and misuse. Developed, organized and managed a secure, clean, reliable and performing architecture and environment. reorganized server rooms, restructure of cabling and network environment.Provided Systems performance testing in order to improve the reliability and stability of business critical systems including investigation of problems and bottlenecks, development and documentation of solutions.

Developed Helpdesk design and provided second level support in a migration project to Windows XP for more than 1500 users at BP Chemicals in Cologne. Reconfiguration and removal of user accounts, import of personal user data, restoring of profiles with the use of active directory and additional remote installation of software and driversTracking of deployment milestones and reporting to the global project

Day to day first and second level support with use of remedy software, escalation and documentation, phone and onsite support as a member of the helpdesk support team.Installation, configuration and administration of approximately 200 HP and Compaq servers, 600 HP and Dell workstations and 80 HP and IBM laptops running on Windows NT/2000/XP.Maintained the installation and administration of Tape Backup Systems. Responsible for installation and administration of new and existing server and desktop systems in a business critical investment banking environment including troubleshooting and repair of existing hardware.Implemented technological asset management system for technology assets organization and documentation of moves and changes, upgrades and replacements. Projected the standardization of used hardware in order to improve the quality and reduce the response time for hardware related calls. Acted as the project owner for Windows XP rollout of +500 workstations

Provided onsite end user support for desktop systems covered with manufacturer warranty. Including troubleshooting, repairs and replacements.ordering and delivery tracking of spare parts and replacement systems.