Ralph Ooyevaar Email & Phone Number

Maasdijk, South Holland, Netherlands

Maasdijk, South Holland, Netherlands

Spijkenisse, Zuid-Holland, Nederland

Rotterdam, South Holland, Netherlands

Taking internal office ICT and processes to the next level, redefining processes for efficiencyand auditability. Identifying requirements for new administration (CRM) system, scoping the replacement project, vendor selection.Setting up business analytics tooling to provide better insights for our customer success managers.Leading the customer support team to provide excellent support to our valued customers.

Rotterdam Area, Netherlands

Carerix, since 2018 part of the Pixid Group, is a lead supplier for SaaS Customer Relationship Management (CRM) and Applicant Tracking systems, specifically developed for the staffing and recruitment industry. In the transformation from organizational silos to new business and customer success team, I became team lead for the customer success team. Transformed and grew the support team to a full service support, consultancy, training and b-spoke team. Organizing and facilitating cooperation between delivery and customer success management (account managers).Responsible for managing P&L, HR, targets, technical facilities for self steering consultancy and 1st+2nd line support team, facilitating customer success management team, department P&L, monthly targets, team HR.Introduced telephone support, chat support, NPS for support and consultancy, new intelligent user documentation systems.

Delft Area, Netherlands

Coordinating customer support team of Carerix, focusing on customer experience, response times, close rates. Introduced customer feedback, increased customer happiness by 13% over a year.Transformed support team to an Agile team introducing Scrum, separating 1st and 2nd line support to reduce wait times. Liaison between support team and development team to facilitate tools and means for support team to improve productivity.

Delft

Carerix is a lead supplier for Customer Relationship Management (CRM) and Applicant Tracking systems, specifically developed for the staffing and recruitment industry. I am coordinator for a distributed development and operations team of 10 professionals across 3 locations in the Netherlands and eastern Europe. Responsible for prioritizing, planning, and quality assurance. Liaison between development/operations team and and support-, marketing- and services- teams in Carerix.Introducing and facilitating Scrum, Agile and self steering devops team.

Utrecht

As the technical lead, I discuss functional and technical system requirements with the customer, write functional and technical designs, and lead the development team to develop solutions.Using daily scrums, automatic builds and unit tests we ensure smooth and regular updating of mission critical applications.

As an outsourced ICT employee I worked on several external and internal projects, on a veriaty of positions, from developer to project manager.

The Hague Area, Netherlands

As an outsourced IT specialist, I was part of a team that developed a sales support application for configuring cars, discussed system requirements with customers, designed, designed (functionally and technically) a reporting tool for Hyundai Netherlands (Greenib), and lead a small team to build the reporting tool.

Eindhoven

As an outsourced Visual Basic developer, I was hired to build a reporting system for the quality control line of the DAF Trucks factory in Eindhoven. The reporting system consisted of a control application to configure the service, and a Windows Service that automatically prints per truck quality reports at the designated corrections station.

Management And Communication

Ict

Education record