Ralph Pickwick Iv, Mba, Cspo Email & Phone Number

Atlanta, Georgia, United States

- Work directly with sales, technology, customer success, and professional service peers, c-level executives and potential partners to identify opportunities and define platform demands and partner integrations to drive increasing performance of a best in class digital ecosystem- Respond to opportunities, articulate the unique value proposition of Sparkfly’s full platform and connective intelligent middleware integrations to power a best-in-class technology stack- Identify and work with potential partners to design partner integrations that extend the reach and capabilities of Sparkfly into broader partner applications and delivery - Support creation of Sparkfly and/or partner proposals and product requirements and manage requirements from ideation to roadmap to launch- Ensure teams are aligned on product value, vision, strategy, priorities, and success criteria- Communicate work status of program and align with other delivery teams- Work with senior management and engineering peers to help create product strategies and roadmaps- Partner with Sales, Engineering, Marketing, Operations, Legal, Finance, Customer Support, and other Product teams to drive cross-functional outcomes- Oversee partner and ecosystem integrations, definition, and ongoing program maintenance- Work with development teams to design, define, and build partner integrations and infrastructure- Define, track, and evaluate success of key metrics to determine product health, usage, and impact on our end users- Understand current and future market opportunities to ensure we’re building the right things now and going forward- Define, plan, and document how the platform and partner integrations work together- SME for the Sparkfly rewards program including partner integrations and contribute that knowledge to the combined success of the organization

Atlanta Metropolitan Area

- Responsible for strategy and roadmap; prioritization, execution and delivery of global platform development projects.- Work with Executive Leadership in the development and delivery of key initiatives.- Lead a cross-functional team distributed between the U.S. and EMEA. - Oversee Kiosk Solutions product development activity, scale up and commercialization. - Ensures team fully contributes to the key business management processes and forums. - Responsible for product innovation and specifications enabling all current and new innovations to be produced at optimal flexibility, cost, efficiency and sustainability.- Work with the Product development team to create, design and develop new innovation.- Ensure product development timelines are met, and go-to-market product specifications are accurate.- Work with the global Product, and Technology teams to set technology and research strategies required by the business, market, and customers. - Remain up-to-date on new developments in food industry, technologies, Product, design, and trends.

Atlanta Metropolitan Area

- Work cross-functionally to guide products from conception to launch by connecting the technical & business teams. - Partner with key stakeholders to define the product road map, features, milestones, and success metrics for Scorpion products.- Collaborate with Engineers, Designers, Researchers, Marketing, Customer Experience, and Sales Managers, and Senior Leadership to create products that people love using.- Guide products throughout their life cycle, including researching markets and users, analyzing, positioning, and tailoring new and existing products to our clients.- Interview clients and potential customers to understand their workflows and problems to develop innovative solutions.- Test new products and their features, and be ready to iterate as needed.- Create user stories for current and future features based on the market’s problems.- Create wireframes and work with design to create development-ready requirements and tickets.- Communicate with key users and stakeholders throughout the development process.- Provide guidance and support to cross-functional teams (Design, QA, etc.)- Update the project plan and product road map regularly.- Responsible for thorough product documentation, end-user training, and following the product roll-out process.

Alpharetta, Georgia

- Develop SaaS-based product roadmaps and evolution plans designed to deliver differentiation in the market.- Manage cross functional development and teams to create market driven solutions.- Create technology-oriented Product Requirement Documents- Manage competitive analyses and information of market demand and review of competitive products.- Monitor customers’ needs/trends, technical and regulatory requirements, market position changes, competitive movements and innovations.- Plan and execute launch for new product releases.

Greater Atlanta Area

- Architecture, strategy, and planning of the Appetize Retail product, including point-of-sale applications and guest experiences.- Manage SaaS product roadmaps, prioritizing development schedules and defining user stories.- Partner with internal and external clients to turn needs in to features.- Track ongoing development and support of Appetize products.- Product knowledge owner and subject matter expert.

Duluth, Georgia

- Lead cross-functional team in concept development, new product introduction and lifecycle management for assigned product / product category- Accountable for program metrics including development schedule, cost, unit sales, revenue, margin, product quality, market share and customer satisfaction- Gathers, prioritizes and documents product requirements and validates value proposition- Supports and works directly with global sales organization for product training, sales strategy, customer presentations and RFP responses - Provides direction, content and support for product marketing efforts including trade shows, marketing programs, webinars, and sales collateral- Performs competitive analysis and monitors market / technology trends- Develops / monitors global pricing strategy- Defines cost targets and manages cost reduction activities

Duluth, Georgia

- Plan and Conduct testing of product software systems, subsystems, and components- Apply test methodology, processes, procedures, standards and tools used by team.- Design, implement, and maintain, software development and quality assurance best practices- Lead test projects comprised of a group of engineers- Co-ordinate cross-team test activities- Perform manual functional and regression testing- Perform volume, performance, reliability testing- Ensure high quality software which meets requirements – make sure every feature has clearly defined acceptance criteria and is well tested using documented test scripts.- Record, maintain, and archive test results- Conduct tests ranging from hardware component level to the full solution- Install and configure test environment including hardware and software components- Design and develop test scripts which facilitate re-use of test scripts and components- Record and track all issues uncovered during requirements review or testing and follow through to resolution. Utilize software based system maintenance and tracking tools for test cases and defects- Create accurate estimates of work efforts and meet project deadlines- Assist others in estimating task effort and dependencies, responsible for team commitments within the Sprint.- Monitor test execution progress and provide metrics and reports to management- Manage physical and virtual lab environments- Apply debugging and troubleshoot techniques to assist Developers with isolating the problems and determining solutions- Review and provide input for technical documentation, user help materials and customer training- Remain current with technology and/or test practices and disseminates knowledge to team members, forms best practices

Duluth, Georgia

- Provide software support for Retail Point of Sale (POS) machines and back office server systems- Research and consult with customers to determine system problems and provide solutions- Maintain multiple short term and long term projects across several product lines- Collect data, perform analysis, and prepare reports with details of an action plan- Developed and established standard operating procedures and policy to implement the action plan designed- Perform software tests to ensure functionality and quality performance and communicate findings to management, developers, and customers- Work with development, Account Managers, and Project Managers to resolve reported problems. - Create program specifications and write test plans for testing- Manage customer relationships and support negotiations between customers and software developers- Consult with customers, management and developers to design, generate and track project action plans- Work closely with Account Managers, Project Managers, Third Party Vendors, and customers to deliver solutions in a timely manner- Experienced in Technical Problem Solving, Trouble Management, Data Collection and Analysis, Technical Instruction and Documentation, and Technology Quality.

Duluth, Georgia

- Configure and maintain services (computers, printers, routers, switches, and cabling) for 25 clients- Maintained company internet and intranet websites- Evaluate new software and hardware to determine usefulness and compatibility- Assemble and configure network components and associated services- Setup and maintain network operations, including assembly of network hardware- Perform network troubleshooting to isolate and diagnose network problems- Train users on software and equipment usage- Respond to client inquiries concerning systems operation and diagnose problems- Develop IT system solutions for company consistent with organizational objectives- Plan policies and procedures for carrying out computer operations- Maintain the data archive library- Advanced technical research capabilities- Administer 401(k) retirement accounts- Manage employee health insurance program

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Science In Business Management, Business Information Systems