Ralph Pickwick Iv, Mba, Cspo

Ralph Pickwick Iv, Mba, Cspo Email and Phone Number

Vice President of Product @ Sparkfly
atlanta, georgia, united states
Ralph Pickwick Iv, Mba, Cspo's Location
Lawrenceville, Georgia, United States, United States
Ralph Pickwick Iv, Mba, Cspo's Contact Details

Ralph Pickwick Iv, Mba, Cspo personal email

n/a

Ralph Pickwick Iv, Mba, Cspo phone numbers

About Ralph Pickwick Iv, Mba, Cspo

Ralph Pickwick Iv, Mba, Cspo is a Vice President of Product at Sparkfly. He possess expertise in desktop support, sales support, customer satisfaction, technical support, program management and 36 more skills. He is proficient in English.

Ralph Pickwick Iv, Mba, Cspo's Current Company Details
Sparkfly

Sparkfly

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Vice President of Product
atlanta, georgia, united states
Website:
sparkfly.com
Employees:
24
Ralph Pickwick Iv, Mba, Cspo Work Experience Details
  • Sparkfly
    Vice President Of Product
    Sparkfly Sep 2022 - Present
    Atlanta, Georgia, United States
    - Work directly with sales, technology, customer success, and professional service peers, c-level executives and potential partners to identify opportunities and define platform demands and partner integrations to drive increasing performance of a best in class digital ecosystem- Respond to opportunities, articulate the unique value proposition of Sparkfly’s full platform and connective intelligent middleware integrations to power a best-in-class technology stack- Identify and work with potential partners to design partner integrations that extend the reach and capabilities of Sparkfly into broader partner applications and delivery - Support creation of Sparkfly and/or partner proposals and product requirements and manage requirements from ideation to roadmap to launch- Ensure teams are aligned on product value, vision, strategy, priorities, and success criteria- Communicate work status of program and align with other delivery teams- Work with senior management and engineering peers to help create product strategies and roadmaps- Partner with Sales, Engineering, Marketing, Operations, Legal, Finance, Customer Support, and other Product teams to drive cross-functional outcomes- Oversee partner and ecosystem integrations, definition, and ongoing program maintenance- Work with development teams to design, define, and build partner integrations and infrastructure- Define, track, and evaluate success of key metrics to determine product health, usage, and impact on our end users- Understand current and future market opportunities to ensure we’re building the right things now and going forward- Define, plan, and document how the platform and partner integrations work together- SME for the Sparkfly rewards program including partner integrations and contribute that knowledge to the combined success of the organization
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  • Tillster, Inc.
    Director Of Product – Kiosk Solutions
    Tillster, Inc. Apr 2022 - Sep 2022
    Atlanta Metropolitan Area
    - Responsible for strategy and roadmap; prioritization, execution and delivery of global platform development projects.- Work with Executive Leadership in the development and delivery of key initiatives.- Lead a cross-functional team distributed between the U.S. and EMEA. - Oversee Kiosk Solutions product development activity, scale up and commercialization. - Ensures team fully contributes to the key business management processes and forums. - Responsible for product innovation and specifications enabling all current and new innovations to be produced at optimal flexibility, cost, efficiency and sustainability.- Work with the Product development team to create, design and develop new innovation.- Ensure product development timelines are met, and go-to-market product specifications are accurate.- Work with the global Product, and Technology teams to set technology and research strategies required by the business, market, and customers. - Remain up-to-date on new developments in food industry, technologies, Product, design, and trends.
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  • Scorpion
    Director Of Product
    Scorpion Dec 2020 - Apr 2022
    Atlanta Metropolitan Area
    - Work cross-functionally to guide products from conception to launch by connecting the technical & business teams. - Partner with key stakeholders to define the product road map, features, milestones, and success metrics for Scorpion products.- Collaborate with Engineers, Designers, Researchers, Marketing, Customer Experience, and Sales Managers, and Senior Leadership to create products that people love using.- Guide products throughout their life cycle, including researching markets and users, analyzing, positioning, and tailoring new and existing products to our clients.- Interview clients and potential customers to understand their workflows and problems to develop innovative solutions.- Test new products and their features, and be ready to iterate as needed.- Create user stories for current and future features based on the market’s problems.- Create wireframes and work with design to create development-ready requirements and tickets.- Communicate with key users and stakeholders throughout the development process.- Provide guidance and support to cross-functional teams (Design, QA, etc.)- Update the project plan and product road map regularly.- Responsible for thorough product documentation, end-user training, and following the product roll-out process.
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  • Scientific Games
    Senior Product Manager
    Scientific Games Jun 2019 - Dec 2020
    Alpharetta, Georgia
    - Develop SaaS-based product roadmaps and evolution plans designed to deliver differentiation in the market.- Manage cross functional development and teams to create market driven solutions.- Create technology-oriented Product Requirement Documents- Manage competitive analyses and information of market demand and review of competitive products.- Monitor customers’ needs/trends, technical and regulatory requirements, market position changes, competitive movements and innovations.- Plan and execute launch for new product releases.
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  • Appetize
    Senior Product Manager
    Appetize Mar 2017 - Apr 2019
    Greater Atlanta Area
    - Architecture, strategy, and planning of the Appetize Retail product, including point-of-sale applications and guest experiences.- Manage SaaS product roadmaps, prioritizing development schedules and defining user stories.- Partner with internal and external clients to turn needs in to features.- Track ongoing development and support of Appetize products.- Product knowledge owner and subject matter expert.
  • Ncr Corporation
    Product Manager
    Ncr Corporation Oct 2016 - Mar 2017
    Duluth, Georgia
    - Lead cross-functional team in concept development, new product introduction and lifecycle management for assigned product / product category- Accountable for program metrics including development schedule, cost, unit sales, revenue, margin, product quality, market share and customer satisfaction- Gathers, prioritizes and documents product requirements and validates value proposition- Supports and works directly with global sales organization for product training, sales strategy, customer presentations and RFP responses - Provides direction, content and support for product marketing efforts including trade shows, marketing programs, webinars, and sales collateral- Performs competitive analysis and monitors market / technology trends- Develops / monitors global pricing strategy- Defines cost targets and manages cost reduction activities
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  • Ncr Corporation
    Senior Software Test Engineer
    Ncr Corporation Nov 2011 - Oct 2016
    Duluth, Georgia
    - Plan and Conduct testing of product software systems, subsystems, and components- Apply test methodology, processes, procedures, standards and tools used by team.- Design, implement, and maintain, software development and quality assurance best practices- Lead test projects comprised of a group of engineers- Co-ordinate cross-team test activities- Perform manual functional and regression testing- Perform volume, performance, reliability testing- Ensure high quality software which meets requirements – make sure every feature has clearly defined acceptance criteria and is well tested using documented test scripts.- Record, maintain, and archive test results- Conduct tests ranging from hardware component level to the full solution- Install and configure test environment including hardware and software components- Design and develop test scripts which facilitate re-use of test scripts and components- Record and track all issues uncovered during requirements review or testing and follow through to resolution. Utilize software based system maintenance and tracking tools for test cases and defects- Create accurate estimates of work efforts and meet project deadlines- Assist others in estimating task effort and dependencies, responsible for team commitments within the Sprint.- Monitor test execution progress and provide metrics and reports to management- Manage physical and virtual lab environments- Apply debugging and troubleshoot techniques to assist Developers with isolating the problems and determining solutions- Review and provide input for technical documentation, user help materials and customer training- Remain current with technology and/or test practices and disseminates knowledge to team members, forms best practices
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  • Ncr Corporation
    Solution Engineer (Ii)
    Ncr Corporation Sep 2007 - Nov 2011
    Duluth, Georgia
    - Provide software support for Retail Point of Sale (POS) machines and back office server systems- Research and consult with customers to determine system problems and provide solutions- Maintain multiple short term and long term projects across several product lines- Collect data, perform analysis, and prepare reports with details of an action plan- Developed and established standard operating procedures and policy to implement the action plan designed- Perform software tests to ensure functionality and quality performance and communicate findings to management, developers, and customers- Work with development, Account Managers, and Project Managers to resolve reported problems. - Create program specifications and write test plans for testing- Manage customer relationships and support negotiations between customers and software developers- Consult with customers, management and developers to design, generate and track project action plans- Work closely with Account Managers, Project Managers, Third Party Vendors, and customers to deliver solutions in a timely manner- Experienced in Technical Problem Solving, Trouble Management, Data Collection and Analysis, Technical Instruction and Documentation, and Technology Quality.
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  • Harrington Group, Inc.
    Business Support Administrator
    Harrington Group, Inc. Sep 2000 - Sep 2007
    Duluth, Georgia
    - Configure and maintain services (computers, printers, routers, switches, and cabling) for 25 clients- Maintained company internet and intranet websites- Evaluate new software and hardware to determine usefulness and compatibility- Assemble and configure network components and associated services- Setup and maintain network operations, including assembly of network hardware- Perform network troubleshooting to isolate and diagnose network problems- Train users on software and equipment usage- Respond to client inquiries concerning systems operation and diagnose problems- Develop IT system solutions for company consistent with organizational objectives- Plan policies and procedures for carrying out computer operations- Maintain the data archive library- Advanced technical research capabilities- Administer 401(k) retirement accounts- Manage employee health insurance program
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Ralph Pickwick Iv, Mba, Cspo Skills

Desktop Support Sales Support Customer Satisfaction Technical Support Program Management Telecommunications Software Documentation Sales Operations Troubleshooting Management Testing Servers Hardware Operating Systems Software Installation System Administration Analysis Project Management Process Improvement Integration Team Leadership Printers Business Process Improvement Windows Training Customer Service Microsoft Office System Deployment Computer Hardware Help Desk Support Crm Networking Service Delivery Visio Requirements Analysis Vendor Management Customer Relationship Management Product Development Product Management Technical Training Active Dod Secret Clearance

Ralph Pickwick Iv, Mba, Cspo Education Details

Frequently Asked Questions about Ralph Pickwick Iv, Mba, Cspo

What company does Ralph Pickwick Iv, Mba, Cspo work for?

Ralph Pickwick Iv, Mba, Cspo works for Sparkfly

What is Ralph Pickwick Iv, Mba, Cspo's role at the current company?

Ralph Pickwick Iv, Mba, Cspo's current role is Vice President of Product.

What is Ralph Pickwick Iv, Mba, Cspo's email address?

Ralph Pickwick Iv, Mba, Cspo's email address is ra****@****pion.co

What is Ralph Pickwick Iv, Mba, Cspo's direct phone number?

Ralph Pickwick Iv, Mba, Cspo's direct phone number is +140479*****

What schools did Ralph Pickwick Iv, Mba, Cspo attend?

Ralph Pickwick Iv, Mba, Cspo attended Shorter University, Shorter College.

What are some of Ralph Pickwick Iv, Mba, Cspo's interests?

Ralph Pickwick Iv, Mba, Cspo has interest in Innovation, Home Brewing, Technology, Education, Racquetball, Music, Digital Photography.

What skills is Ralph Pickwick Iv, Mba, Cspo known for?

Ralph Pickwick Iv, Mba, Cspo has skills like Desktop Support, Sales Support, Customer Satisfaction, Technical Support, Program Management, Telecommunications, Software Documentation, Sales Operations, Troubleshooting, Management, Testing, Servers.

Who are Ralph Pickwick Iv, Mba, Cspo's colleagues?

Ralph Pickwick Iv, Mba, Cspo's colleagues are Taryn Lachter, Ingrid Halpern-Dunowitz, Karen Triplett, Ashten Witherington, Todd Smith, Anthony Jones, Maryam Babaee.

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