Ralph Pollandt Email & Phone Number

Jacksonville, Florida, US

Florham Park, New Jersey, US

• Continuation in role and responsibility, successfully managed the change in control of stakeholders as XEROX SERVICES spined-off from XEROX (XRX) to CONDUENT (CNDT) a stand alone BPO company in 2017.
• Significantly redesigned and restructured the organization and operation processes to mitigate revenue impact and minimize profit loss due to the COVID pandemic.
• Reduced operating costs by US$1.8MM by renegotiating service & vendor contracts and renegotiated contractual service level agreements with the grantor in oder to implement these savings
• Successfully transitioned the concession contract from local government grantor Municipality of Lima – Protransporte to central government grantor Ministry of Transportation – ATU in 2020 amidst COVID pandemic.
• + 3% (US$250K) operating margin increase achieved by cost reduction initiatives and renegotiation with subcontractors.
• Generated +US$1MM additional revenue in addon equipment and component sales to our customer Municipality of Lima - Protransporte.

Norwalk, Connecticut, US

Promoted to implement and lead the Company´s growth and penetration strategy in the region across the entire business and service solutions provided in our solutions portfolio.

Norwalk, Connecticut, US

• Hired to manage and deliver the Build, Operate and Transfer (BOT) project for the fare collection and fleet management system of the first BRT (Bus Rapid Transport) line in Peru, as part of a 14 year concession.
• Designed and implemented adequate internal control policies and operating procedures to ensure contract compliance, 0 penalties or contract breaches.
• +6% (US$500K) increase in operational margin behind cost containment and cost reduction programs.
• Revenue increase of +US$7MM in 2yrs. by sales opportunities of complementary services.
• Successfully lead the legal strategy obtaining US$15MM in awards for contract breaches.
• Established solid and transparent working relations with our customer Municipality of Lima – Protransporte, constantly building the relationship due to changes in administration/control of the authorities every 4 years.

Schaffhausen, Schaffhausen, CH

• Hired to provide financial perspective and partnership to secure profitable growth by streamlining processes and efficiently manage the company’s financial, human, IT and administrative resources as well as to lead the.
• 5% reduction of fixed costs (US$1MM) by implementing cross-functional cost reduction and process simplification initiatives.
• Significantly improved cash flow position by reducing DOS from 67 to 45 days.
• Directed the negotiation of favorable terms and conditions of key providers leading to 0 cost increase for the next 3 year contracts.
• Led the implementation of a new ERP and accounting platform, reducing information processing times in 10 days and facilitating overall reporting and information management.
• Analizing geographic concentration of customer orders reduced distribution costs in US$200K by implementing distribution hubs.

Las Condes, Región Metropolitana De Santiago, CL

• Promoted to lead and manage the Company´s Operations Processes, Human and Financial Resources of the Operations Area (+55% of the company's overall costs).
• Successfully reestablished relations and confidence with the Pilots’ Union resulting in a win-win 3-year agreement.
• Led operational efficiency projects and fuel consumption team generating US$4MM in annual savings.
• Significantly improved the pilots’ flying schedule, increasing crew productivity by 25% and generating US$600K in annual savings.
• Geared the operational growth and sustainability of the company behind an aggressive pilot recruiting plan, duplicating the company’s flying capacity in 1 year.
• Led the implementation of a new roaster & crew scheduling platform to increase flight crew productivity and flexibility providing better crew planning and roasters to pilots to comply with the 3 yr union agreement.

Las Condes, Región Metropolitana De Santiago, CL

• Hired to lead elaboration, analysis and control of financial statements, financial projections, budgets, forecasts and evaluations of revenues, costs, capital expenditures and investments. Additionally, lead the.
• Designed and implemented profitability analysis and control by routes and frequencies resulting in a 2% bottom line increase.
• Implemented and led the cost reduction initiative committee achieving US$2MM annual savings.
• Defined cost allocation driver and policies for indirect costs and overheads.
• Designed and implemented the company’s business scorecard and KPI performance management tools.
• Increased P&L forecast accuracy by closely working with all the areas involved in the process reducing the existing variation gap.

Atlanta, GA, US

• Rotation to a commercial position to lead sales & marketing activities and P&L responsibility for the Company’s 35% sales volume and 45% revenues. Leading +300 Sales reps and 21 exclusive distributors in over 15 cities.
• Executed a new marketing brand package and price strategy to regain market leadership in the northern region increasing market share by 7%.
• Consolidated market leadership over price brands in the south region achieving 55% market share behind an effective and efficient glass returnable package introduction for family and personal beverage consumption.

Atlanta, GA, US

• Hired to design, implement and control brand, package, price and channel architectures to maximize revenue.
• Drove a cultural change initiative focused on creating awareness in revenue management concepts, plans and execution.
• Designed and implemented revenue management plans and segmented price lists, resulting in US$400K revenue increase.
• Increased brand distribution levels by 10% by implementing new point of sales execution programs.
• Identified a new consumption occasion and launched a new 350ml glass non-returnable package to consolidate the personal on the go consumption market, increasing market share in 5%.

Dallas, TX, US

• Hired to lead the financial strategic planning and management of the company to ensure profitable growth. Admitted as the only non C executive to be part of the Company’s Management Committee.
• Developed and implemented a cultural change program, turning the finance department in the strategic business partner of the sales and marketing team.
• Led the strategic planning process and played a key financial role in the senior executive restructuring team that worked to turn around the US$15MM operating loss of FY00 translating it to a US$33MM operating profit.
• Designed, implemented and led the cost reduction committee, generating savings of US$8MM in ‘02 and US$4MM in ‘03.
• Financial leader of the cross-functional team that evaluated/presented and got board approval of a US$30MM 3G technology upgrade project.
• Reduced the budget elaboration process by 25%, resulting in a time reduction of 15 working days.

Lima, Lima, PE

Lecturer in Business Planning and Control and Strategic Business Administration and Planning.

Miraflores, Lima, PE

PE

Cincinnati, Ohio, US

Mba, Finance & Management

Finance Management, Finance, General

Bachelor’S Degree, Business Administration

High School

Education record

Finance Management, Finance, General