Ralph Randall Email & Phone Number

Alexandria, Virginia

Managed the daily operations of a 181 room property while leading and mentoring a staff of 45 employees within Housekeeping, Front Office, Sales/Marketing, Food and Beverage and Engineering departments. Played a crucial role in improving operational efficiency that resulted in Year over Year house profit margin growth. ● Managed a $9M budget and all hotel operations, including Sales and Marketing and Food & Beverage● Achieved above average Intent to Recommend and Room Cleanliness Guest Satisfaction scores on a monthly basis, driving an increase in occupancy by Marriott Bonvoy members and an increase in the number repeat groups by 90%.● Prepared weekly, monthly and quarterly revenue and labor forecasts, monthly executive summary on hotel performance, and the annual operating budget to present to corporate and the ownership team. ● Actively participated in the Chamber of Commerce and Visit Alexandria events to uncover new business while networking with hospitality colleagues. ● Oversaw and helped manage the renovation of all 181 guest rooms and public space, which led to an increase in guest satisfaction scores and an increase in occupancy by being able to share shift group and transient business from the competition.

Largo, Maryland

Excelled at leading the daily operations of a 184 room property, while managing a staff of 70 employees. Increased operational efficiency to grow above 48% house profit and grew above 101% RevPAR index. Improved service and overall revenue by re-structuring and training of the restaurant and Food and Beverage teams. ● Managed a $7M budget and all hotel operations, including Sales and Marketing, and Food & Beverage.● Created processes and procedures to help the hotel pass two consecutive Hilton Quality Assurance audits after previously failing two consecutive audits. ● Implemented new operation and guest initiatives to improve service and guest satisfaction that resulted in an overall rating of 4.5 on Trip Advisor. ● Maintained an open line of communication with ownership as a liaison between ownership and the corporate office while facilitating monthly business review meetings. ● Provided leadership to the sales team and consistently led the competitive set in Average Daily Rate and Revenue Per Available Room indexes.

Waldorf, Maryland

Created a strategy and executed on the daily operations of a 98 room property with a budget of $3M, while supervising a staff of 30 employees within Housekeeping, Front Office, Sales/Marketing and Engineering departments. Responsible for managing profit and loss statements, scheduling, hiring, and training operations. ● Led implementation of new Marriott operation and guest initiatives to improve operational efficiency resulting in a growth of above 45% house profit. ● Prepared and presented the monthly forecasts, quarterly profit & loss reviews, and operating budget to the ownership team. ● Maintained a Guest Satisfaction Score of above 80% through consistently training associates; performing daily property inspections and engaging with guests at all touch points.● Provide leadership to the sales team and consistently outperformed the competitive set in ADR and Rev Par indexes, resulting in a market share growth above 135% Revenue Per Available Room index.

Arlington, Virginia

Successfully managed the daily operations of a 176 room property with a $10M budget and supervised a staff of 45 employees. Responsible for managing the profit & loss statements, scheduling, hiring and training of all new staff members. ● Maintained above 45% house profit consistently. ● Consistently achieved above industry average Employee Satisfaction scores between 85%-90% annually, with less than 2% employee turnover annually.● Managed two successful high demand inauguration cycles in 2009 and 2013 that produced Revenue Per Available Room Indexes above 110%.● Directed the sales team who consistently lead the competitive set in ADR and Rev Par indexes.● Participated in monthly and quarterly Chamber of Commerce events to network and gain leads for potential business opportunities within the market.

Washington D.C. Metro Area

Responsible for managing the hotel’s profit & loss statements while overseeing scheduling, hiring and training of all staff members. Supervised the management of the Housekeeping, Front Office, Sales/Marketing, and Engineering departments, which consisted of a staff of 32 employees at a 107 room property with a $6M budget. ● Successfully managed the transition of the hotel from mostly short-term guests with 32% extended stay occupancy to an above brand average of 51% extended stay occupancy.● Collaborated with Sales and Revenue Management to maintain a 140% - 150% REV Par Index monthly.● Initiated, developed, and cultivated a strategic business partnership with Gold’s Gym, which helped to maintain extended stay occupancy above 45% through attracting military and health conscious guests by offering an option for a larger and more advanced workout facility.● Re-established the Marriott Culture through staff appreciation programs such as the Daily Team Huddle, Employee Recognition Program and Service So Memorable training. ● Trained Director of Sales and Front Office Managers to proficiently use Marriott Fosse and MARSHA systems.● Created front office incentives programs and trained staff on selling at the front desk to increase customer satisfaction and drive revenue.

Tyson Corner - Vienna, Virginia

In order to maintain a competitive edge, I leveraged industry trends and analyzed sales data to uncover competitors’ strengths and weaknesses in order to create a comprehensive sales strategy. To implement this strategy, I led and collaborated with a team of two to create new programs and build profitable sales and marketing campaigns. ● Assisted General Manager and Human Resource Manager with hiring and training as part of the pre-opening management team at the newly built property with 149 rooms.● Implemented a weekly company social hour with clients in the area, which helped generate additional F&B revenue of $800 weekly, and created networking opportunities with potential clients.● Prepared weekly forecast and monthly executive summary. ● Developed sales strategies to share shift target accounts from the competitive set hotels. ● Established relationships with companies in the market, including an account that generated over $500,000 in rooms revenue within one year.