Ralph Robinson, Cae, Cmp, Des Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Implementing strategy for high profile conferences and events that align with both stakeholder vision and organizational objectives. Partner with events team and other internal groups to ensure all stakeholder service levels and deliverables pertaining to the event are achieved.Maintain proactive, positive, open line of communication to ensure understanding of expectations and satisfaction - Strategically aligned resource allocation for on-site event support -Acts as a primary on-site contact regarding operational issues, escalations, concerns and responses as well as after action review.Duties and Responsibilities:➢  Strategic Event Implementation in coordination with C-Suite level stakeholders➢ Travels with stakeholders on conference and event site visits; offers creative Ideas and solutions➢ Logistics Planning/Execution➢ Upholds vision alignment with NAR stakeholders➢ Managing vendor interactions to ensure that service standards are met while routing concerns to the appropriate teams.➢ Communications➢ Provide regular status updates for events and deliverables➢ Analyzing Feedback and Applying Results➢ Establishes budget needed and manages budget accordingly.➢ Researches and liaises with staff to provide adequate background information on event venue/logistics.➢ Engages Meeting & Events team and Legal for contract review; ensures contract provisions are met.➢ Determines what staffing is needed on site; oversight for temporary staffing as necessary.

Orlando, Florida, United States

➢ Plan & execute all in-person & virtual meetings which include quarterly governance meetings, supplier council meetings, leadership lyceum modules, education seminars, workshops, webinars, media training, executive committee retreats, association executives retreats, strategic & long-range planning sessions, PAC fundraiser events, legislative conference & the annual conference & trade show.➢ Handle all trade show sales, show management, sponsorship sales, and advertising sales - Exceeded all exhibit sales, sponsorship, and advertising goals from 2013-2022. Broke sponsorship record in 2022 by selling $360,000 of a goal of $297,000.➢ Conduct Site Visits, Negotiate and contract locations (i.e. hotels, convention centers, yachts, golf courses, restaurants), products & services (professional speakers, audio/visual needs, menus, Exhibition Decorator Services, Production Companies, Graphic Designers, Website Developers, Entertainment, Staffing/Security, Photographers, Videographers, Greenery, Transportation, Décor, mobile conference app, Registration & Badging Technology, etc)➢ Serve as the main point of contact for high-level stakeholders (EVP, President, Executive Committee, Board, Committees Chairs, Council Officers)➢ Supervise full-time meetings manager, interns throughout the year, 40+ temp staff, and 100+ volunteers➢ Develop individual event budgets, and manage budgets on a continuous basis within established financial parameters. ➢ As the head producer for all general sessions both in-person and virtually, I oversee the creative design elements and create the run of show to match with the script. Work hand & hand with a production company to organize Title Cards, Branded overlays, lower thirds, Interstitials, Professionally recorded Voice of God, video stingers, virtual animated backgrounds, resolume, teleprompter, content, videos, and speakers.➢ Conduct strategic analysis of past events through post-con meetings

Maitland, Fl

➢ Led team in executing meetings and events, trade show sales, show management, and sponsorship sales functions for large-scale, state/national professional and trade association clients, including International Hepato-Pancreato-Biliary Association, America’s Hepato-Pancreato-Biliary Association, Florida Auto Dismantlers & Recyclers Association, Miser Users Group, Violin Society of America, Society of University Surgeons, and Florida Apartment Association.➢ Planned and executed meetings and events in conjunction with the annual conference➢ Conducted hotel comparisons of contracts, F&B minimums, room rates, concessions etc.➢ Sold advertising for quarterly news magazines, conference programs, pre-conference registration brochures and membership directories➢ Wrote grants with a success of over $215,000 in grants received in support of the 2012 conference

Orlando, Florida Area

➢ Cross-trained in Front Desk, Housekeeping, Concierge, Valet, Bell Stand and room service➢ Resolved guest situations by interacting on a personal level with guests throughout their stay➢ Utilized Epitome & Saflok Programs

Orlando, Fl

Event Service Management (April 2005 - April 2009)➢ Executed and planned paid corporate and social meetings and special events➢ Sold clients on additional event elements/services and created addenda to contracts (i.e. enhanced menu items, entertainment, audio/visual, transportation, merchandise, admission tickets, etc.)➢ Conducted site visits and inspections for potential and contracted clients➢ Coordinated with Catering, Entertainment, and other departments to assure that the client’s event goal was achieved through the creative execution of the event through Banquet Event Orders➢ Utilized Delphi for booking event space, dates, and food and beverage minimums➢ Reported financial information for client billing, credit establishment, and sales reportingGuest Services Senior Representative (August 2004 - April 2005)➢ Served as the on-duty manager for the department➢ Supervised staff and foster positive employee relations and efficiency➢ Worked closely with all levels of management park-wide to ensure exemplary guest serviceSupervisor for Entrance Operations for Both Parks (May 2004 - August 2004) ➢ Oversaw Guest Service Coordinators, Pass Sales Attendants, Vacation Service Planners, Turnstile Attendants, Rental Agents, and Group Sales➢ Supervised the opening and closing of the parks and ensured each location ran smoothly➢ Enforced a new operating policy among all team members, which in turn saved numerous hours of work for closing supervisors

Orlando, Florida Area

➢ Supported meeting planners, corporate, association and organization clients from around the world who chose Orlando as their meeting destination➢ Involved in the setup of Meetings, Conventions & Expos➢ Worked as an Event Coordinator which included the responsibility of several duties and tasks to ensure events ran efficiently and smoothly➢ Handled on-site registration for attendees, including event badge printing and distribution➢ Distributed and collected Lead Retrieval for exhibitors to gather data and demographics of attendees