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Senior-level executive with exemplary record of addressing high growth opportunities and underperforming organizations in Fortune 500 companies and VC-backed ventures. Extensive leadership experience in developing US and international markets, building effective and committed organizations and delivering superior P&L performance.Specialties:Growth, Strategic Leadership, Communication, Execution, Innovation, Organization Transformation, M&A Activity. President/Executive of Technology, Retail Banking, Financial Services, Credit, Debit, Prepaid, Open Loop, Closed Loop card companies.Contact information: O: 502.381.4805, C: 720.326.6202 or rolenr@msn.com
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General Manager, Executive Vice PresidentStored Value Solutions 2008 - 2012Transformed underperforming multinational gift card / prepaid card corporation to global market share leader with record P&L performance, client satisfaction scores and employee morale ratings.Out grew market 3x, set 5-year new sales records and opened China and South America markets.Grew revenue and EBIT to 19-year record high with 14% revenue and 25% EBIT annual growth rates. Set strategy and restructured organization resulting in world-class client service and 99% client retention. Established culture of value creation through employee empowerment, personal accountability and collaboration resulting in Client NPS moving from -23 to +40 and record employee engagement scores. Entered two adjacent markets (promotions and loyalty) with new products ensuring future sales growth. -
Chief Operating ExecutiveTotal Merchant Services 2006 - 2008Restructured privately held $6 billion payments processor with 2,000 sales people into an effective organization producing 30% sales growth, 100% EBITDA growth and superior client experience without additional head count.Realigned organization to meet field sales and work flow needs. Installed critical internal functions: Chief Financial Officer, Human Resources and Chief Technology Officer. Secured $100+ million credit line and modernized web sites. -
Managing PartnerGlobal Business Payments Consulting 2004 - 2006Provided strategic and operations consulting to major financial institutions and Fortune 500 companies such as Visa International, First Data Corporation, Prudential Financial and Google, as well as technology based firms. Projects included:Determined the economic, risk and brand impact from mandating global implementation of chip cards on the international stakeholders i.e., card issuers, transaction acquirers and merchants. Created business development strategy and tactical plans for independent sales organizations that included identifying organic growth markets and potential acquisitions. Developed the implementation strategy for new payments network. Recommendations included organizational design, staffing, systems, fraud review and economics forecast.
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General ManagerFirst Data Corporation 2002 - 2004Led closed loop processing subsidiary for branded credit cards as well as managed FDC's $3.5 billion daily settlement to 700 clients.Created over $30 million in annual contribution from Visa and MasterCard closed loop initiatives and consolidated common functions forming the foundation for additional $80 million annual future income. Processed retrievals, chargebacks and exception items in addition to $3.5 billion daily settlement to 700 clients. Member of firm’s key client relationship teams. -
Executive Vice President - Retail BankingFirst Horizon Corporation 1989 - 2002Grew First Horizon’s retail banking revenues to $750 million with $100 million EBIT (18% CAGR) through product line and geography expansion, sales culture development, operations excellence and stringent risk control.Led four national businesses (Consumer Finance, Merchant Services, Credit Card, and Debit Card) as well as Branch Consumer Lending, Product Development & Sales and Consumer Risk Management. Acquired second mortgage origination, consumer finance and transaction processing companies. Accountable to the President, Board of Directors and regulators for consumer portfolio P&L performance and risk management.
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Frequently Asked Questions about Ralph Rolen
What is Ralph Rolen's role at the current company?
Ralph Rolen's current role is President and CEO at Global Business Payments.
What is Ralph Rolen's email address?
Ralph Rolen's email address is ro****@****msn.com
What is Ralph Rolen's direct phone number?
Ralph Rolen's direct phone number is +150232*****
What schools did Ralph Rolen attend?
Ralph Rolen attended The University Of Texas At Austin, University Of Oklahoma.
What skills is Ralph Rolen known for?
Ralph Rolen has skills like Data Processing, Financial Services, Retail Banking, Mobile Payments, E Payments, E Commerce, Prepaid Cards, Debit Cards, Credit Cards, Open Loop Systems, Closed Loop Systems, Growth.
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