Technical support analyst for the Optum Claims Manager application written in JAVA leveraging an Oracle or a SQL Server database.• Support for both Optum hosted and non-hosted Claims Manager clients on a 7x24 rotational basis to resolve or assist in resolving issues with the Optum Claims Manager application.• Serve as initial contact for Optum Claims Manager clients to resolve Optum Claims Manager issues in both the application and database space.

• Perform the administrative configurations of Epic’s Caboodle and Clarity environments• Assist in the migration of databases between server environments (development, testing and production) in accordance with change control procedures• Audit database and server activity when specified and audits database growth and adds data/log space when specified• Perform database backup procedures according to guidelines• Assist in implementing and testing disaster recovery strategy and procedures

• Performed the administrative configurations of multi-user departmental applications, including authorization rules, automated provisioning interfaces, metadata, and data structures etc.• Collaborated with the Help Desk, IT Security, Network Operations, Desktop Support and Datacenter Operations to provide application security, performance, reliability, integrity, availability, and end user training services for the user community• Developed and tested disaster recovery and business continuity plans for business-critical applications• Implemented and administered application security in accordance with best practice, UT, State and Federal regulations• Evaluated application functionality against business needs to measure effectiveness and recommend/implement process and interface enhancements as needed• Developed, socialized, and executed application upgrades to maintain current versioning

• Served as Production Database Support Manager for 100% of HP’s database component for the global Datacenter Consolidation Program, totaling $2.8 billion in resources and infrastructure • Managed a global team of 20+ Oracle and SQL Server Database Administrators (DBAs), supporting over 1000 databases in the enterprise environment on the Windows and UNIX platforms for SAP, PeopleSoft, Siebel, Oracle Applications, Remedy, and internally developed applications• Reduced costs while improving service levels through the consolidation of 85 data centers worldwide into 6 state-of-the-art data centers to meet efficiency, business continuity, and disaster recovery requirements• Executed performance monitoring/tuning, application software installations/upgrades, and application and database recovery• Led 7x24 production support for HP’s Enterprise Data Warehouse implementation• Provided strategic management guidance for Infrastructure and Application Architecture reviews for all database demand migrating to the new datacenters• Managed implementation on NSK (NonStop Kernel) utilizing the Windows and UNIX platforms

• Installed, configured, and supported Oracle RDBMS software in an HP-UX environment to support a corporate-wide PeopleSoft software financial solution• Installed, configured, and supported PeopleSoft’s financial applications: Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL)• Served as a liaison between the infrastructure, application, and database teams to ensure seamless production support• Maintained feed of Reuters financial information to executives to enable timely and accurate decision making

• Developed software in ADA and C languages for the International Space Station for Ground System Support in the Mainframe and UNIX environments in the Johnson Space Center