FileMaker Certified Developer, Desktop Database SolutionsResolve a high volume of technical service calls with an emphasis on end user satisfaction, resulting in the continuous availability of a functioning PC’s throughout the organization.Troubleshoot and repair PC and Apple Server/desktop/laptop computers including networked Lexmark, HP, and Toshiba printers.Install and configure Mac OS X, Windows XP-Windows 7 including Windows 03'-16 Server, MSOffice 2003/2007, 2010, and… Show more FileMaker Certified Developer, Desktop Database SolutionsResolve a high volume of technical service calls with an emphasis on end user satisfaction, resulting in the continuous availability of a functioning PC’s throughout the organization.Troubleshoot and repair PC and Apple Server/desktop/laptop computers including networked Lexmark, HP, and Toshiba printers.Install and configure Mac OS X, Windows XP-Windows 7 including Windows 03'-16 Server, MSOffice 2003/2007, 2010, and Symantec Endpoint Protection, Symantec Ghost Solution Suite.Perform User, Group, Resource Management in Active Directory and Open Directory.Deploy computer images using start of the are imaging technologies.Performed routine maintenance remotely & locally to ensure servers were up to date with the latest service packs and updatesDeveloped goals for future computing environment for clientsInstituted cloud computing environment using Amazon Web Services allowing companies to host servers in the cloud providing an immediate return on investmentDesktop Support Engineer and End User Specialist trainerCommunicated and coordinated with executives and stakeholdersIntroduced ideas that enhance workflow of organizations during use case analysis for database systemsInstructed staff on use of database systemsDeveloped goals for future computing environment for clients Show less

* Plan and develop customized interfaces and database applications.* Successfully optimized efficiency and increased cost through effective project management and resourceful purchasing processes.* Delivered technical support for IOS Mobile Device Management (MDM) related issues and PC printers.* Successfully implemented and deployed 1000+ iPad to staff & student population with Cisco Meraki software.* Installed and configured all systems. Conducted analysis and reports on… Show more * Plan and develop customized interfaces and database applications.* Successfully optimized efficiency and increased cost through effective project management and resourceful purchasing processes.* Delivered technical support for IOS Mobile Device Management (MDM) related issues and PC printers.* Successfully implemented and deployed 1000+ iPad to staff & student population with Cisco Meraki software.* Installed and configured all systems. Conducted analysis and reports on student and testing information.* Successfully employed Inventory and Asset management controls* Manage computing environment of 1700+ internet connected devices Show less

Designed workshops that offered students a hands-on approach to using mobile devices and cloud technologies.Accommodated course curricula and instructional style to a diverse setting and individual learner needs.

* Provided technical support and customer service to New York City public schools for administrative and instructional technologies including office applications, web management services, hardware and IT infrastructures.* Support comprised Security Officer Provision systems access using Active Role server, identity and password management, general security concerns for NYC DOE applications FAMIS, GALAXY, and ATS.*Managed academic data for assessment systems, data verification, and… Show more * Provided technical support and customer service to New York City public schools for administrative and instructional technologies including office applications, web management services, hardware and IT infrastructures.* Support comprised Security Officer Provision systems access using Active Role server, identity and password management, general security concerns for NYC DOE applications FAMIS, GALAXY, and ATS.*Managed academic data for assessment systems, data verification, and compliance; academic programming for student scheduling, grade reporting, and transcript management; and programming for student accounting, including biographical records, registration, attendance, special populations, and supplemental services. Show less

* Supervised, coordinated, and delegated projects to technical staff. Administered operations of all computer parts and components repair, service records, budget preparation and inventory control, and supply ordering and purchasing. Trained and mentored computer service technicians on skill development and productivity improvement. Managed consultants, supervised vendors, and performed daily quality assurance checks on work and repairs.* Designed strategies for sustainable IT solutions… Show more * Supervised, coordinated, and delegated projects to technical staff. Administered operations of all computer parts and components repair, service records, budget preparation and inventory control, and supply ordering and purchasing. Trained and mentored computer service technicians on skill development and productivity improvement. Managed consultants, supervised vendors, and performed daily quality assurance checks on work and repairs.* Designed strategies for sustainable IT solutions and successfully procured IT assets including hardware and software purchasing. Increased organization efficiency and minimized cost by analyzing, revising, implementing, and managing IT projects and purchasing processes. Oversaw detailed, large-scale projects through the course of the project life cycles. Certified FileMaker Applications Developer – Lead Developer in planning and development phases of multiple customized applications in 20+ locations including user interfaces and database applications.* Developed the installation requirement guidelines for installation of FileMaker servers. Installed and configured operating systems. Managed Active and Open Directories. Provided immediate, on-site hardware, software, and network support for PC and Mac systems; and troubleshooting/repair for technical failures. Performed local and remote routine maintenance. Ensured dependable and continuous functionality of hardware by resolving all service calls with an end-user-oriented approach. Show less