Ralph U. Email and Phone Number

● Building local AI to enhance member experience and automate back office processes● Created Collections system generating $600k+ monthly in payments● Developing a CUSO to allow Credit Unions to accept fully insured deposits in excess of $250k without buying additional insurance● Product design, execution, and management● Manage a team of 7 to improve business processes and support core processing services ● Individually contribute as a data scientist and drive business intelligence through data insight● Improve business processes with custom Python development

● Redesigned core routing functions● Implemented new VoIP communications system

● Solving business problems with technologyTools: MLX, LLAMA.CPP, Ollama, LLamaIndexNotable Achievements:● Have found and responsibly disclosed web vulnerabilities to Microsoft, HPE, Yahoo, and the US Government.

● Designed and implemented a layered infosec infrastructure● Designed new WLAN for the campus with a focus on throughput and resiliency● Increased observability of core business processes● Automated various network device tasks with python● Manage and negotiate pricing for security and network vendors● Determined, managed, and operated within the defined budget for network and security projects year over year● Managed, tuned, and upgraded the firewall solution● Interviewed candidates for internal positions● Project manager for installation of an Intrusion Prevention System● Managed, tuned, and upgraded the ACOM wireless infrastructure● Manage and configure ACOM web content filters● Project manager for installation of guest wireless and internet● Manage and configure the ACOM routing and switching infrastructure● Project manager for the ACOM anti-malware solution ● Mentor and provide growth opportunities for junior technicians● Managed and configured a node monitoring system● Oversaw construction of network facilities when building the team-based learning center and simulation center● Created a process and sourced products for livestreaming events at the ACOM● Train junior technicians on how to perform livestreaming events for the ACOM● Created 3D printing service at ACOM and used it to lower material costs in the Gross Anatomy Lab● Conduct training sessions for junior technicians on fundamental network services● Create security policies to address shortcomings within existing policies manual● Participate in disaster recovery planning and policies for the ACOM● Configured and orchestrated the use of syslogging network wide● Work as the security officer with the FERPA coordinator to address causes of concern● Perform annual vulnerability assessments on the ACOM public facing properties● Penetration tested the ACOM learning management system annually● Migrated DNS to new .edu top level domain

● Wrote and deployed a python app to automate video delivery, resulting in time savings of approximately eight man hours per week per year● Designed and built new LAN infrastructure to support HD Video ● Increased observability of core business processes and video transport● Designed server infrastructure for conversion of HD video● Managed and negotiated support contracts● Completely redesigned the corporate LAN to enhance security and management with VLANs and VACLs● Integrated new TVU live television elements into the production video system● Conducted training on the proper lighting of television shots with new reporters● Implemented web content filtering to lower incident response requests from end users● Managed Telco relations and negotiated pricing● Project lead on implementing an SSL VPN solution● Administered 9 Windows domain and file servers● Managed video production subsystems● Designed and built tv control room● Conducted training with new employees on video editing and deployment● Maintained transmitter functions per FCC mandate● Installed and managed new VIZRT video production system● Created rules and regulations for proper internet usage● Managed satellite communications for remote live uplinks● Conducted training with new employees on safety measures when on a live location● Managed live television shots and satellite communications● Performed maintenance on remote transmitter and facilities on a monthly basis ● Played a key role in the planning, design, and implementation of a new HD television station● Managed and configured Avid INEWS Linux server● Installed and trained users on video editing in Edius Pro

● Designed and sold the company’s first 10gig Metro Ethernet solution● Created solutions with python to automate various work in Excel● Negotiated contracts and terms with clients● Designed Metro Ethernet circuits over fiberoptic and copper cable● Designed local network solutions for clients● Designed voice over IP and POTS phone system solutions● Managed customer expectations and established effective timelines when working with clients● Served as project manager during the installation of sold solutions

● Designed critical server infrastructure for clients● Spearheaded key security initiatives in accordance with ISO 17799● Increased observability of core business services● Total overhaul and re-design of the entire corporate network to align with security in-depth best practices by segmenting mission critical servers based on role and risk values● Key participant in developing Business Continuity and Disaster Recovery Plans for the corporate headquarters● Redesign of corporate VPN architecture that included over 100 LAN-to-LAN endpoints● Creation of company policies and procedures governing network use, corporate security, access control, VPNs, remote access, and management of Cisco routers, switches, and firewalls ● Design and implementation of a Cisco voice over IP phone system used at the corporate headquarters● Redesign of a corporate WAN architecture that included converting from Frame Relay to MPLS at over 40 locations● Redesign of a corporate WAN that included the planning and implementation of a network that provided dynamic failover via BGP and QOS at over 100 locations● Served as a member of the corporate Change Advisory Board● Taught an eight week CompTIA Network+ certification course to employees that achieved a 100% pass rate● Development of training curricula and security awareness program● Managed and negotiated pricing with ISPs on behalf of clients● Served as direct manager of three employees● Mentored and provided career counseling to junior technicians● Oversaw operations of the Network Operations Center● Acted as stand-in Help Desk Manager when needed● Managed OS/2 phone log server● Created an Intrusion Detection System with Silverback Technologies whom was later acquired by Dell Inc.● Performed vulnerability assessments quarterly on public facing assets● Installed and configured a WSUS patch management system● Installed, configured, and managed customer firewalls, routers, switches, and wireless solutions

● Supervised implementation of Avaya VoIP products to include PBX and hand sets● Redesign of the public corporate website● Managed Windows domain servers and connected workstations● Maintained local Ethernet and Token Ring networks● Performed moves, adds, and changes on the corporate website● Managed maintenance of a AS/400 mainframe● Managed and configured Avaya switches● Managed and configured Cisco switching and routing products

● Performed server upgrades from Windows NT to Windows 2000● Installed, configured, and managed customer Windows server solutions● Managed Backup Exec installations and backups● Managed and configured Active Directory on client servers● Managed and configured the node monitoring system● Created custom SNMP polling parameters used in node monitoring to facilitate better reporting● Performed backup tape rotations at customer locations● Maintained Active Directory log in policies on behalf of sensitive clients

● Provided remote and on-site support to client locations in a Windows based environment

● Installed and managed the school's Cisco infrastructure