Operate as the lead point of contact for any and all matters specific to customers. Build and maintain strong, long-lasting customer relationships. Ensure the timely and successful delivery of our solutions according to customer needs . Source new customers. Business and Account Planning. Increase Market Share . Service and maintain existing accounts and ensure customer satisfaction. Provide monthly forecast of pipeline and sales activities. Engage, negotiate and structure deals at all levels. Co-ordinate customer in-house promotions. Manage the entire sales process, utilizing available resources as and when required. Meet and exceed sales targets. Negotiate agreements and detailed proposals with regards to special deals, tariff , SLA’s etc. Communicate clearly the progress of monthly/quarterly initiatives . Forecast and track key account metrics . Maintain and improve relationships with key stakeholders within allocated customer base. To increase sales on accounts and abilities to work to budget. To negotiate and agree on sales plans at Senior level. To implement effective monthly promotions at national level and monthly at provisional level. Proactively recommends VAS to customers in order to generate additional income. Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment. Assist with high severity requests or issue escalations as needed.

• Manage contributions and expectations of external service providers and stakeholders• Contribute towards ongoing liaison with other areas of the business • Accountable for a customer centric culture and shift to legendary service provision• Build professionalism, loyalty and commitment to the organization• Communicate actively and effectively resolving any potential conflicts that may arise• Have the self insight and flexibility to adapt to different situations• Live the MTN Brand – change and influence employees behaviour • Initiate and participate in projects as required• Cross functional integration between departments• Identify and recommend process and system improvements • Feed information through to relevant areas of the business regarding client needs, opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability• Strive to automate processes and procedures wherever possible• Recommend creative and innovative solutions to enhance MTN SA’s performance• Establish sound relationships with all stakeholders• Encourage continuous service improvement• Implement cost-saving activities• Actively identify new customer opportunities and liaise with relevant management• Recommend new accounts that may be profitable and sustainable• Resolution of queries / problems (within parameters set by company policy)Manage the daily relationships with Partners to achieve incremental value, the agreed yearly targets and partner satisfaction • Implement Partner commercial plans and execute sales joint actions to increase sales across defined product categories• Manage sales activity to meet Wholesale Partnership targets and agreements compliance• Implement activities to promote and support the Wholesale Partners• Be pro-active with client engagement across the Wholesale Partner Channel• Coordinate with Client Services to deliver a best in class client service for Wholesalers

Managing a portfolio of accounts Dealing with all aspects of a campaign Using an existing network of industry contacts to generate new business Leading and training other members of the account team Managing the work of account executives