Raluca Comsa Email & Phone Number

London, United Kingdom

London, United Kingdom

• Sourcing, consulting and recruiting internationally minded, high calibre candidates for Hult’s top ranked MBA and Executive MBA program
• Advising prospective candidates on the programs in person or via telephone and guiding them through the enrolment & admission process
• Coaching and development of new team members
• Representing the university at various fairs, conferences, and events
• Engage and nurture relationships from initial student contact through them arriving in class
• Tracking weekly KPI’s through Salesforce and managing the pipeline in order to achieve team targets

Bucharest, Romania

• Managing incoming calls and providing after sales support for customers
• Answer inquiries in regards to flight cancellations, schedule changes, accommodation, policies and procedures.
• Assisting the passengers with schedule changes or flight cancellations and assuring their arrival at the final destination
• Changing, issuing and modifying existing bookings using multiple reservation systems (Worldspan, Amadeus, Sabre)
• Handling passenger complaints and always providing an excellent support and assistance in order to solve any issue regarding their bookings
• Colaborating with various airline companies across the globe in order to solve issues generated by system errors, schedule changes or flight cancellations, and always assuring that the customer will be able to travel.

Bucharest, Romania

• Providing B2B and B2C sales support and negotiating potential contracts for events, conferences or accommodation.
• Established and managed own portfolio of clients by conducting extensive market research
• Increasing the loyalty of already existing customers by using existing and potential new networks.
• Analysed market trends and reported opportunities for growth
• Achieved targets and the performance indicators by generating new lead sources
• Initiated new collaborations with High End Luxury Brands and managing their future account

Bucharest, Romania

• Rotation Internship Program covering Marketing and Advertising Department, Flights and Reservations and Luxury Tailor Made Packages.
• Providing general and specific advice about different travel destinations
• Making Arrangements for transport, accommodation, tours and activities
• Advising the customer about travel issues such as required documentation and financial matters
• Planning and advertising different promotions
• Using the computer database to research information about hotel accommodation fares and ratings

Master Of Science - Ms, Air Transport Management And Planning, Merit

Master Thesis with a main focus on Air Traffic Development in Iceland; An analysis of Keflavik Airport and Icelandair's Business Strategy..

Bachelor'S Degree, Tourism Management With Spanish

Activities and Societies: University of Greenwich Tourism SocietyKey modules : Marketing and Strategy for Tourism, Business and Technology.

Foundation Degree, Hospitality Administration/Management