Reviewing all incoming feedback from multiple sources, getting to the root cause and associating the requests with the right problems & solutions in Productboard. Supporting the research team with conducting user research by analysing LogRocket Sessions, usage data and attending user research meetings. Leveraging both qualitative and quantitative data to form a deep understanding of user behaviours, needs and pain points. Helping deliver compelling insights to the product and design teams that… Show more Reviewing all incoming feedback from multiple sources, getting to the root cause and associating the requests with the right problems & solutions in Productboard. Supporting the research team with conducting user research by analysing LogRocket Sessions, usage data and attending user research meetings. Leveraging both qualitative and quantitative data to form a deep understanding of user behaviours, needs and pain points. Helping deliver compelling insights to the product and design teams that allows us to build the best products in the industry. Show less

Part of a hard working team of 200+ people committed to empower hoteliers and hotel management companies to make smarter revenue and distribution decisions. Became the go-to person of a key sub-product; trained and mobilised teams to keep database updated, trained new product managers, and joined forces with the Engineering team to optimise it by solving users’ pain points. Supported product managers in developing existing products. Received on-the-job training as UX Researcher in conducting… Show more Part of a hard working team of 200+ people committed to empower hoteliers and hotel management companies to make smarter revenue and distribution decisions. Became the go-to person of a key sub-product; trained and mobilised teams to keep database updated, trained new product managers, and joined forces with the Engineering team to optimise it by solving users’ pain points. Supported product managers in developing existing products. Received on-the-job training as UX Researcher in conducting ethnographic research and analysing insights for a new product in development phase. Assisted Business Development team with set up of new prospects and to respond to all product enquiries in a timely and effective manner. Identified shortfalls in the process and procedures and collaborating with the Engineering team to fix issues. Show less

Through this marketing position, I learned and developed my skills by recreating the website, adapting the promotional materials accordingly and creating informative and appealing content for the Facebook page of the business. I also helped increasing the customer base and the exposure of the lesser known services that the health centre provides, as well as improved the response time and the patient satisfaction by supervising and training the staff members on communication with patients and… Show more Through this marketing position, I learned and developed my skills by recreating the website, adapting the promotional materials accordingly and creating informative and appealing content for the Facebook page of the business. I also helped increasing the customer base and the exposure of the lesser known services that the health centre provides, as well as improved the response time and the patient satisfaction by supervising and training the staff members on communication with patients and online request handling. Show less

Assisted the Banqueting team with planning, setting up, checking in guests, bartending, waiting and supervising events organised in Hotelschool The Hague, including Open Days, staff events and student graduations.

A full-time internship providing me with great insights into reactive sales. Supported the team by processing the corporate events requests for four Marriott properties and handled independently the sales process of the group leisure segment, negotiated and closed deals of up to €60K with international clients, reaching the highest demand handled by a sales trainee. Developed software skills by processing bookings in Opera Sales & Catering and SFA, as well as non-face-to-face communication… Show more A full-time internship providing me with great insights into reactive sales. Supported the team by processing the corporate events requests for four Marriott properties and handled independently the sales process of the group leisure segment, negotiated and closed deals of up to €60K with international clients, reaching the highest demand handled by a sales trainee. Developed software skills by processing bookings in Opera Sales & Catering and SFA, as well as non-face-to-face communication skills by interacting with clients via e-mail and phone. Show less

Assisting in all Food & Beverage outlets, I became a key employee for the bar, restaurant and banqueting within less than a month. I prepared beverages for the bar area and restaurant simultaneously, while helping the service team when necessary. I was designated to set up and assist at the largest events hosted by the hotel. I also instructed and coordinated supply group employees and ensured good working relationships.