Raluca M. Email & Phone Number

Bucharest, Romania

Overseeing general office operation.Project Management for General Office Administration

Bucharest, Romania

Facility department: maintains security by following procedures; monitoring logbook,issuing visitor badges, expenses control: process invoices and track expenses.Ergonomic program liaison for based employees, remote offices, home offices.Emergency Response Team member, advise on all space planning and design of floorspace and workstations, perform preliminary space planning efforts to guide internalteam and vendors, serve as the primary contact with Building… Show more Facility department: maintains security by following procedures; monitoring logbook,issuing visitor badges, expenses control: process invoices and track expenses.Ergonomic program liaison for based employees, remote offices, home offices.Emergency Response Team member, advise on all space planning and design of floorspace and workstations, perform preliminary space planning efforts to guide internalteam and vendors, serve as the primary contact with Building Management,environmental monitoring and control. (HVAC/Lighting), maintaining a close relationwith landlords, preventing and solving technical situations, monitoring execution ofwork, oversee after hour activity planning and monitoring, monitors and maintainsoffice equipment (printers, shredders, etc.), shipping and receiving duties (FedEx,UPS, etc.), prepare and maintain files, reports, records and detailed departmentaldata, manage contract and pricing negotiations with office vendors and serviceproviders, manage relationships with vendors, service providers and landlords,ensuring that all items are invoiced and paid on time, ensure office efficiency ismaintained by carrying out planning and execution of equipment, procurement,layouts and office systems, creating policies and guidelines for company employee,preparing and updating the budget forecast, participating in planning/strategicoperations of the office, growing a local team culture through our global organizationExperience with Zoom, Google Drive, Outlook, Slack, Workday, Coupa, SaP, Elite,NetSuite etc. Show less

Bucharest, Romania

Ensure assistance for both Managing Directors of the company(Schedule the meetings, tasks and activities), elaborate business correspondence forboth Managing Directors (including newspapers, emails, letters), makes and keepstrack of the subscriptions (both Romanian papers and international),handling/screening/transferring incoming calls in a diplomatic manner, responsiblefor preparing/ printing/ binding/ sending communication material for clients(letters, emails… Show more Ensure assistance for both Managing Directors of the company(Schedule the meetings, tasks and activities), elaborate business correspondence forboth Managing Directors (including newspapers, emails, letters), makes and keepstrack of the subscriptions (both Romanian papers and international),handling/screening/transferring incoming calls in a diplomatic manner, responsiblefor preparing/ printing/ binding/ sending communication material for clients(letters, emails, presentations), responsible for the necessary arrangements regardingtraveling at company level and regarding the guests, responsible for signing flow andarchiving the company contracts which interest directly the Managing Directors, be incharge for the reception part and having to deal with any kind of problems Show less

Bucharest, Romania

Support 12 managers located in Switzerland (7 Sales Managers and 5 Senior Directors). Make travel arrangements and reservations for them (transport, hotel), organize global events. Complete weekly schedule for the senior managers in order to have an overview of their future trips. Complete the forecasts for the teams with their business trips and making a budget for them. Offering expense support for the managers, every week, or after a business trip– completing the expenses… Show more Support 12 managers located in Switzerland (7 Sales Managers and 5 Senior Directors). Make travel arrangements and reservations for them (transport, hotel), organize global events. Complete weekly schedule for the senior managers in order to have an overview of their future trips. Complete the forecasts for the teams with their business trips and making a budget for them. Offering expense support for the managers, every week, or after a business trip– completing the expenses through an online platform offered by the company. Scheduling appointments for the managers and their external teams and updating the calendar accordingly. Organizing events for the Senior Directors on site (travelled to the headquarter in Rolle, Switzerland). Making PO’s – for relocations, business cards, re-invoicing, etc.Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs). Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members. Assures interface between support sales, support business, delivery, back office, process development and the customer. Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the Services customer support policies and procedures. Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions. Show less

Bucharest, Romania

Order management specialist, May 2017- July 2017: Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members. Assures interface between support sales, support business, delivery, back office, process development and the customer. Assures check and balance… Show more Order management specialist, May 2017- July 2017: Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members. Assures interface between support sales, support business, delivery, back office, process development and the customer. Assures check and balance function, business controls and audit compliance in order to secure HPE’s financials.Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures. Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions. Assures correct handling of support contracts within the HPE systems. Acts as entry point for C&C, delivery issues, finance, CRS. Worked with different tools, such as: SAP, Salesforce, internal platforms, etc. Show less

Bucharest, Romania

Key Accomplishments: Created highly effective organizational and filing system, resulting in easy access to critical information and streamlined office functioning.Planned and coordinated numerous events, resulting in a significant increase in new members and consistent event success.Planned the holiday’s presents for clients and made sure that the satisfaction level is well perceived. Gathered feedback from contractors regarding the issues that they’ve came up against, and then… Show more Key Accomplishments: Created highly effective organizational and filing system, resulting in easy access to critical information and streamlined office functioning.Planned and coordinated numerous events, resulting in a significant increase in new members and consistent event success.Planned the holiday’s presents for clients and made sure that the satisfaction level is well perceived. Gathered feedback from contractors regarding the issues that they’ve came up against, and then solved the issues in a sociable and diplomatic manner. Worked with difficult people and tried to solve the encountered problems, maintained a good relation with a calm tone and explained all the steps towards a proper agreement. Show less