Raluca Marie C Email & Phone Number

Romania

- Uphold standards of best practice, to be the liaison between the research team, sales and account management team- Check all leads and information according to each project criteria, in order to source and validate the data needed for client delivery- Assist both the research, sales and upper management team with information, advice and analytics in order to improve the quality of work on each project- Develop and present quality reports to asses and improve the performance of the lead generation team- Scrape key data using specific software and other internal tools, in order to automate processes and help grow MRR- Maintain up to date with all relevant guidance, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice relevant to the company

Romania

- Keep standards of best practice, to be the liaison between the research team and management.- Check all leads and information according to each project criteria, in order to validate the data needed for client delivery.- Assist both the research and management team with information, advice and analytics in order to improve the quality of work on each project.- Develop and present quality reports to asses and improve the performance of the lead generation team- Remain up to date and compliant with all relevant guidance, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice relevant to our company.

Romania

- Data entry, data enrichment and management in B2B and B2C leads.- Prospected new potential companies that fit custom client criteria on different niches.- Analyzed client projects and criteria to accurately gauge research methods.- Calibrated client projects.- Used LinkedIn and other media platforms to scrape for valid lead criteria.

Romania

- Supervised the day-to-day operations in the CS Department- Attended weekly meetings with our CS team to asses and improve our week ahead.- Checked their progress and provided feedback.- Hired and trained a diverse customer service team.- Handled delicate issues with customers and maintained a genuine and long-lasting relationships with returning clients- Adjusted the tone for a customer-focused, thoughtful and helpful.environment, especially when dealing with a customer-centric platform such as Amazon.- Maintained accurate records, documentation and statistics related to the activity of the department- Developed our internal Wikipedia,, containing hand-picked & designed templates, answers, tips & tricks for our CS department and niche.

Romania

- Interacted on a day to day basis with customers via e-mail, chat, Amazon platform and phone, in order to provide information about the products offered and their benefits.- Processed orders via Shopify and Amazon platform.- Handled complaints, reviews, questions and provided feedback to managers in order to improve the activity of the department.- Managed the US, CA, UK and EU Amazon Seller Central Accounts.- Solved product/listing issues.- Oversaw Seller Central cases and investigations, making sure the product listings ran successfully and that no further issues arose.- Assisted with and improved back and front end Amazon listings.

Romania

Romania

Rhodes, Southern Aegean, Greece

Romania

Romania

Romania

Master'S Degree, Management, Commerce, Tourism And Services

Bachelor'S Degree, Economy, Commerce, Tourism And Services