Robert Alvord Email & Phone Number

Durham, NC

I work with development teams to ensure that we release quality web-based applications, web-based services, and games. I provide detailed reports to development teams based on quality testing and customer feedback. I track testing reports for resolution and retesting. I also provide phone & email support for end users and as a backup for internal IT needs..

Durham, NC

• While working here, I provided expert-level recommendations to senior leadership for wide range of services ranging from planning and implementation of technological initiatives to strategic execution. I managed and.
• Enhanced users’ efficiency by 30% and enabled the clients to save thousands of dollars by sourcing and ordering cheaper computer parts.
• Saved thousands of dollars for clients by providing in-house repairs of microphone, cabling and computer parts.
• Drafted and allocated a budget of $10K along with the effective support of 100+ personnel.

Freelance game art, graphic design, web design and development, and/or IT consultant services.

Maintained flexibility in travel to various locations between 2 states, while demonstrating an ability to partner with and co-facilitate VA clinicians. Proficient at capturing critical discussion points, taking meeting minutes and extracting common themes across multiple breakout (or focus) groups.

Durham, North Carolina

2-month contract - Received accolades for redesign of center website (www.ccfhnc.org). Built and configured 3 kiosks, used as education and entertainment for visitors to the center

• During this time, I established my own graphic and web-design business from scratch and rendered exceptional technical services for several clients. I built professional relationships, expanded clientele and promoted.
• I developed multiple websites from the ground up and re-designed existing sites for an array of client across industries to include, but not limited to tax and finance, recruiting and real estate.
• Utilized applications and systems such as Dreamweaver, Photoshop, Illustrator CS3, MySQL, Google API, XML, XSLT and PHP to deliver impactful services.

Here, I slashed costs of IT processes and resources by 35% while spearheading a first dedicated IT department in support of ~75 staff and ~350+ students in coordination with two staff members. I discerned and fulfilled IT needs and budgetary requirements of department. I also created and implemented a system of online training videos. I reduced time.

Previous Roles: Executive Officer, Standards & Evaluations; Commander, Communications Support Flight; Chief, Academic Testing Branch, Evaluations & Testing Division; Chief, Air and Space Basic Course Evaluations Branch; Instructor, Air and Space Basic Course; Wing Communications & Information Architecture Manager; Chief, Deployable Communications &.

Ba, English Literature

Ba, Game Art & Design

Air Force Reserve Officer Training Corps (Afrotc), Military Professional

Basic Communications Officer Course, Military Professional

Air & Space Basic Course - Squadron Officer School, Military Professional

Certified Instructor, Military Professional

Advanced Spss Analytical Software Training, Data Analysis

Visual Basic For Applications Course, Military Professional