Robert Alvord Email & Phone Number

Durham, Nc

I work with development teams to ensure that we release quality web-based applications, web-based services, and games. I provide detailed reports to development teams based on quality testing and customer feedback. I track testing reports for resolution and retesting. I also provide phone & email support for end users and as a backup for internal IT needs. In addition, I maintain test equipment and testing environments.

Durham, Nc

While working here, I provided expert-level recommendations to senior leadership for wide range of services ranging from planning and implementation of technological initiatives to strategic execution. I managed and troubleshot electronic devices, including computers, phones and audio-visual equipment. I also oversaw various web-related tasks, including management of domain names. I connected clients with providers of various treatment models by developing and administering an online database. I remotely managed, installed and fixed software and computers while achieving time-driven tasks within budgetary limits.Additionally, I successfully improved communication between the Center and visitors by developing an intuitive website for Child Treatment Program. I persuaded the senior leadership to migrate IT department to a mobile posture that ensured seamless operations of organization throughout the pandemic.Noteworthy Accomplishments:• Enhanced users’ efficiency by 30% and enabled the clients to save thousands of dollars by sourcing and ordering cheaper computer parts.• Saved thousands of dollars for clients by providing in-house repairs of microphone, cabling and computer parts.• Drafted and allocated a budget of $10K along with the effective support of 100+ personnel.

Freelance game art, graphic design, web design and development, and/or IT consultant services.

Maintained flexibility in travel to various locations between 2 states, while demonstrating an ability to partner with and co-facilitate VA clinicians. Proficient at capturing critical discussion points, taking meeting minutes and extracting common themes across multiple breakout (or focus) groups.

Durham, North Carolina

2-month contract - Received accolades for redesign of center website (www.ccfhnc.org). Built and configured 3 kiosks, used as education and entertainment for visitors to the center

During this time, I established my own graphic and web-design business from scratch and rendered exceptional technical services for several clients. I built professional relationships, expanded clientele and promoted my business by proactively participating in local business meetings. I provided wide range of options to clients for website design by using advanced-level prototyping skills. I enabled a client to enter testimonials to their website with usage of a PHP form that fed data into a MySQL database by developing a system. I integrated the live news feature into multiple websites by utilizing Google Application Protocol Interface (API).Noteworthy Accomplishments:• I developed multiple websites from the ground up and re-designed existing sites for an array of client across industries to include, but not limited to tax and finance, recruiting and real estate. • Utilized applications and systems such as Dreamweaver, Photoshop, Illustrator CS3, MySQL, Google API, XML, XSLT and PHP to deliver impactful services.

Here, I slashed costs of IT processes and resources by 35% while spearheading a first dedicated IT department in support of ~75 staff and ~350+ students in coordination with two staff members. I discerned and fulfilled IT needs and budgetary requirements of department. I also created and implemented a system of online training videos. I reduced time required to deliver support to students by fostering an efficient working environment. I enabled the university Registrar to acquire and compile data to build datasets for easy analysis by furnishing an innovative solution.

Previous Roles: Executive Officer, Standards & Evaluations; Commander, Communications Support Flight; Chief, Academic Testing Branch, Evaluations & Testing Division; Chief, Air and Space Basic Course Evaluations Branch; Instructor, Air and Space Basic Course; Wing Communications & Information Architecture Manager; Chief, Deployable Communications & Contingencies Section; Chief of Operations, Mission Support FlightDuring this time, I managed multiple teams comprising 40K+ persons across 10 bases and 3 global regions. I coordinated maintenance of communication equipment, including radar, weather sensors, mobile communications, satellite, secure and non-secure phones and radio, mobile, post-office, multimedia, and records. I saved $3.6M by using my team management skills while managing $76M over the span of 10 years. I was bestowed upon multiple awards for demonstrating exceptional skills, including 3 Outstanding Unit Award medals, 2 Brigadier General Samuel J. Greene Award, 1998 Installation Excellence Award, 1998 Best Small Communications Unit (both in United States Air Forces Europe), and one Air Force Organization Excellence Award.

Ba, English Literature

Ba, Game Art & Design

Air Force Reserve Officer Training Corps (Afrotc), Military Professional

Basic Communications Officer Course, Military Professional

Air & Space Basic Course - Squadron Officer School, Military Professional

Certified Instructor, Military Professional

Advanced Spss Analytical Software Training, Data Analysis

Visual Basic For Applications Course, Military Professional