Randy Lyon Email & Phone Number

Newcastle Upon Tyne, Gb

Responsible for enabling the sales of Sage X3 solutions to mid-market organizations within the United States through our certified partner network.

Scottsdale, Az, Us

Responsible for selling JDA Software and Services into both new and existing customer accounts. This involves business process analysis and discovery with the customer, understanding the customer needs and then unveiling, recommending, and enhancing solutions to align JDA Software offerings with the customer business goals and needs. Also responsible for the creation and delivery of custom software proposals, responding to RFPs, and creating and maintaining software sales collateral.

New York, Ny, Us

Responsible for sales of Supply Chain Execution (SCE), Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Labor Management, and End-to-End Distribution software and services to western territory. Hold responsibility for selling into the existing customer base, as well as new client license sales opportunities. Focus on C-level executives, qualifying prospects and customers for new opportunities, negotiated and closed terms and conditions for complex services transactions. Developed and managed internal relationships with Business Development for lead generation, License Sales Executives and Services Delivery teams to consistently exceed sales targets and deliver exceptional customer satisfaction.

New York, Ny, Us

Responsible for the lifecycle of all North American-based software implementation projects from contract signing through turn over to software support. Managed and coordinated the efforts of all Professional Services Project and Development teams, as well as the Quality Assurance department. Responsible for developing new implementation methodologies, various implementation tools, standards and training methods for these new initiatives.

New York, Ny, Us

Managed large team of implementation consultants, project managers, project leaders and developers. This included, reviewing all projects in queue, scheduling of resources, and ensuring project budgets, schedules, risks and constraints were being executed in accordance with company policies and documented approach. Also included establishing quantitative expectations and providing feedback to subordinates on a consistent basis and writing and delivering annual reviews.Provided account management to existing client base which included identifying opportunities for additional services/revenue, handling account receivables, discussing the client’s corporate strategy and addressing areas of opportunity for improvement in services and client communication.Rescued projects when an implementation appeared to be in a tumultuous situation. This included onsite workshops with clients and vendors and sometimes included a war room approach. Handled client/project escalations by developing a strategy to maintain project governance specific for that client while meeting client expectations. Compiled, maintained and reported departmental key performance indicators to executive team which included utilization rates, revenue, expenditures and gross margin. Worked directly with the sales team to pursue software sales and services engagements.

New York, Ny, Us

Senior Manager responsible for the direction and management of thirty-two consulting resources focusing primarily on 3PL, CPG and e-commerce businesses. Responsible for successful customer management of large volume clients and reference accounts, such as UPS, Schenker Logistics, FedEx, NFI, Safeway, ConAgra Foods, Del Monte Foods, Hospital Corporation of America and Sears. Direct report to the Vice-President of Professional Services.

Us

Responsible for management of multiple project teams made up of 8 to 15 people in the strategy, analysis, design, build, and implementation of mission critical information systems. Developed project plans with level of effort estimates, resource scheduling, and financial cost analysis. Achieved punctual and successful implementation of systems by establishing project standards and guidelines, project controls, milestones, and project review sessions. Supervised both implementation consulting and various client resources during all phases of the system development and implementation life cycle.

Us

Managed team of twenty-seven Project Managers, Application and Technical Consultants assigned to various warehouse management and optimization software implementations throughout the US and Canada. Managed project standards and guidelines, project controls, milestones, and project review sessions. Responsible for managing budget and headcount, consulting efforts, resource scheduling, and financial cost analysis.