Robert Lyons Email & Phone Number

Marietta, Ga, Us

SENIOR VP of TECHNOLOGYDirect all IT strategy, systems and services for a national provider of pre-employment screening services and background checks for a diversified range of clients. Manage IT’s $4M budget for staffing, data center, cloud services, data security and software development. Engage domestic and global vendors to provide specialized expertise with DevOps, telecom, localization and cloud migration. Partner with offshore development firms in India, South Africa and Eastern Europe to supplement internal teams.

Marietta, Ga, Us

VP of TECHNOLOGY • Migrated on-premise data center to a collocated, hybrid cloud environment – resulting in substantial cost savings and significant uptime improvement to 99.99%. Achieved annual savings of more than $50K.• Developed and implemented a mobile app / website to test an employee’s eligibility prior to workplace admission during COVID. Generated a QR code that granted employee physical access to their worksite. • Upgraded communications infrastructure, replacing on-premise PBX with cloud telephony and self-hosted MS Exchange servers with MS Office 365. Combined fragmented chat, meeting and conferencing to reduce costs by 60%. Improved call features, end-to-end customer service and employee engagement. • Reduced operating expenses by 50%. Upgraded internal ticketing and tracking systems with Jira Software, Jira Service and Confluence. Expanded service desk offerings beyond IT to HR, Accounting, Operations and Marketing. Improved traceability and accountability for SOC 2 and other audits.

Marietta, Ga, Us

DIRECTOR of APPLICATION DEVELOPMENT Managed the $3.5M IT budget and team of three managers, two architects and 18 staff. Guided the IT architecture and investments to provide the tech foundation for the company’s strategic plans. • Delivered billable software solutions to enhance current customers’ experience and attract new clients: – Architected and managed a complete rewrite of the customer portal app to offer more robust functions.– Incorporated “industry-first” identification scanning and image authentication via a mobile app. – Developed a multi-purpose student application tracking tool for med schools and hospitals.– Created a platform to enable companies to conduct independent global candidate searches. – Built a data warehouse to provide business analytics, dashboards and reports.

Marietta, Ga, Us

DEVELOPMENT MANAGER Managed team of 12 developers and QA analysts to deliver a broad range of software solutions. Led the development, maintenance, configuration and deployment of applications and enhancements. Implemented Scrum to enhance team performance and quality.

Marietta, Ga, Us

LEAD DEVELOPER and PROJECT MANAGERGrew team to eight developers and QA analysts. Monitored project teams’ daily activities and queues to ensure the timely delivery of project commitments, business analyses and consultations.

Atlanta, Us

LEAD DEVELOPER Directed team of 12 developers for AIG’s rating and policy management systems to accelerate its approval process. Improved the tooling for the developers. Established written guidelines and implemented best practices in application development. Served as the IT representative for SOX compliance initiatives.

SENIOR SOFTWARE ENGINEER Led development for hotel/spa SaaS applications that served the industry’s premier hospitality venues. Managed five global development teams in the U.S., UK, India and Australia to deliver best-in-class hotel management, reservations and capacity planning systems.

Chicago, Illinois, Us

LEAD DEVELOPER Managed systems application teams for the Canadian-based consumer and commercial insurance company including claims management, batch processing and the IVR system. Collaborated with product management, operations, sales and marketing to define and deliver automated, streamlined processes and optimal UX.

Master Of Business Administration (Mba)

Bs, Computer Science