Ram Avtar Email & Phone Number

 Result oriented innovative IT Professional with 13+ Years of extensive experience in Infrastructure support | Application/platform support | production support L2/L3 Daily/Weekly/Monthly/Adhoc systems/alerts/issues Troubleshooting | Root Cause analysis & Issue Resolution | User tickets | Report creation | Repeatitive Alert analysis and reduction, Automation. Expertise in supporting Real time and batch processing applications on large and complex distributed big data based ETL solutions.  Release and Deployments | Continuous service improvements and Automations| Disaster recovery and Business continuity/BCP | Infrastructure and application migrations ITIL practices Incident management | Change Management | Release management.  Experienced in Banking domain | Digital Campaign management | TRADE PROCESSING  Service delivery management by keeping strong eye over deliverable SLAs and continuous improvement. Stakeholder Management, Relationship Building Risk identification and mitigation.  Team performance Management, Team management, resource management, Talent development, domain based and technical sessions. New project transition and take over.  Working effectively in a cross culture environment interacting with clients, vendors, developers, BSAs, system admins, DBAs, managers, higher management, Front Office, and Back Office applications Skills - OS - Linux(Suse/RHEL/Oracle)/Solaris/Windows(10/11) DBs - Oracle/SQL Server/Sybase/DB2/HBase/Hive/impala/Amazon Redshift Languages - linux commands, Python, Java, SQL, Unix Shell scripting, HTML, XML, JSON platform - Hadoop, spark , datalake Cloud - AWS services Deployment tool - GIT, Jenkins, Gitlab Schedulers - crontab, Control-M , Autosys, Active Batch Messaging - NAGIOS, Solace, Kafka APIs - REST services webservers - apache tomcat BI - IBM cognos Application monitoring - Java based Dashboards, Other tools - Service Now, JIRA, Confluence, putty, MS office packages, CI CD pipelines.Industry - Banking, Digital marketing and inbound and outbound campaign management, Futures and Options Trade processing