Ram Chhetri Email & Phone Number

India

• Plan and execute all phases of projects, from initiation and design to procurement, manufacturing, installation, and commissioning.
• Manage projects and identified primary factors influencing the overall financial status of the program, ensuring alignment with set goals such as margins, costs, and revenue.
• Utilize Earned Value Management System (EVMS) and LEAN principles to strategize, regulate, and enhance project efficiency.
• Planning, designing, and scheduling phases for projects of varying scales, ranging from $2k to $50k.
• Identifying program obstacles and effectively communicating possible impacts to the team and leadership is crucial in my approach.
• Instilling a culture of teamwork and customer focus is a priority, while leveraging project management processes and tools to define and execute projects efficiently.

New Delhi, Delhi, India

• Oversee the Service Portfolio Management process concerning the Service items listed in the catalog.
• Coordinate end-to-end Service Portfolio Management across different regions and from a global IT standpoint.
• Spearhead Service portfolio review meetings with clients and their representatives to present approved ideas for consideration and project adoption.
• Manage an inventory encompassing active, discontinued, and retired services and projects in the service catalogue.
• Provide comprehensive reporting on Service portfolio management activities.
• Ensure the service catalog process is initiated to approve, modify, or remove Services within the Service portfolio.

• Designed and created new knowledge content, ensuring timely reviews and amendments for Service Desk associates.
• Collaborated with Project Managers and stakeholders to ensure alignment between released information or products and the Service Desk's scope of support.
• Developed an Infrastructure Wide Knowledge Management System (KMS), comprising a Knowledge Management Tool and supporting processes.
• Established connections between Quality, Reporting, Measurements, Analytics, and the Continual Improvement Program to update the Knowledgebase based on shared analysis.
• Governed daily activities to ensure associates referenced the KMS article numbers when diagnosing, resolving, or referring incidents, while enhancing Infrastructure collaboration in Knowledge Management.
• Utilized interpersonal and communication skills to influence Instructional Designers, Process Owners, and Authors in providing updated content for easy reference by Service Desk associates.

New Delhi Area, India

• Managed a 40-person team dedicated to serving a prominent North American Client.
• Oversaw the team's performance to consistently surpass the Client's key scorecard SLAs and Individual Key Performance Indicators (KPIs), while maintaining robust business control measures, fostering a positive work.
• Conducted monthly one-on-one meetings with team members to address personal and professional concerns, gathering feedback on how the Organization and its leadership supported their growth.
• Effectively communicated individual goals, emphasizing a client-centric approach.
• Conducted regular reviews of individual performance metrics, providing constructive feedback to enhance performance for those needing improvement.
• Fostered close engagement among team members, building trust and rapport to create a cohesive team dynamic that identified areas for improvement and opportunities for ongoing education, training, and professional.

Greater Delhi Area

• Managed escalated calls, complaints, questions, and inquiries as needed.
• Compiled comprehensive reports on team members' performance and target achievements, ensuring they consistently exceeded set targets.
• Took full ownership of driving process knowledge within the team, end to end.
• Managed and ensured adherence to client Service Level Objectives/Agreements (SLO/SLA) on a daily, weekly, and monthly basis.
• Continuously monitored team performance, identifying areas for training and development initiatives.

• Managed incoming customer calls pertaining to service and product requests.
• Addressed product and service-related issues, troubleshooting to ensure customer satisfaction.
• Collaborated with customers to promote the organization's services and products effectively.
• Conducted training sessions for new hires as part of responsibilities.

Master Of Business Administration (Mba) In 1St Division, International Business And International Marketing, A+

Activities and Societies: Social Work, Have adopted a park in my vicinity, have planted more than 200 trees( approx). Have been an active.

Bachelor Of Arts (B.A.) 1St Division, Economics,English

Activities and Societies: Debate, Social Work, Member of Lions Club

Higher Secondary(10+2) In 1St Division, Maths, Chemistry, Physics,Biology,Elective English,Computer Science.

Matriculation In 1St Div, Science,Maths,English, Social Studies,Hindi