Ram Ghosh Email & Phone Number

• Monitoring and completion of daily deadlines.• Managing escalations• Assigning daily tasks• Training newbies• Identified and resolved unauthorized, unsafe, or ineffective practices.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Gurgaon, Haryana, India

Anti Money Laundering (Revolut)• Monitoring fraud reported by customer on their account.• Monitoring disputed transactions sent by financial institutions such as NatWest/Barclays/JPMorgan etc.• Verifying funds received from the account holders and their relations with the receivers.• Sharing daily updates and fraud pattern with the team• Monitored and tracked user progress to identify improvement opportunities.• Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.• Detecting fraud pattern and analysing and escalating it to respective channels.• Verifying customers documents such as passports/driving license.

India

Project: GAIN CREDIT (Short Term Loan/Fraud Investigation)• Customer Interaction• Ensure meeting the deadlines on times and keeping the track of it.• Repayments deposit (to avoid any money laundering instance)• Closely working with Risk Team to mitigate any unwanted usage of cards.• Closely looking on repayments received from unknown sources.Financial Ombudsman Services (FOS)• Interaction with UK government bodies• Handling escalated cases• Sharing the case files• Investigating FOS' assessments (Case Specific)• Preparing settlement packages

Gurgaon, Haryana, India

Project: JP Morgan Chase (Fraud Analyst)• Monitoring live transactions on debit/credit cards.• Monitoring business accounts and funds activity.• Live case sampling for assuring good detection and minimize bad blocks.• Checking counterfeit card fraud (by checking geographical locations)• Evaluated success of fraud detection systems to identify areas for improvement.• Analysing users transaction pattern by their spending history.• Preparing ID theft case note in a set format to share it with Client• Using application such as Falcon/Taser to get the details of instant transactions• Analyzed large amounts of data to find patterns of fraud and anomalies.

India

• Responding to customer calls and emails to answer questions about products and services.• Interaction with large volume of customer every day with positive attitude and focus on customer satisfaction.• Offering advice and assistance to customers, paying attention to special needs or wants.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Handling billing and payment issues following guidelines, resolving disputes properly.