Ram Ghosh Email & Phone Number

• Monitoring and completion of daily deadlines.
• Managing escalations
• Assigning daily tasks
• Training newbies
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Gurgaon, Haryana, India

• Anti Money Laundering (Revolut)
• Monitoring fraud reported by customer on their account.
• Monitoring disputed transactions sent by financial institutions such as NatWest/Barclays/JPMorgan etc.
• Verifying funds received from the account holders and their relations with the receivers.
• Sharing daily updates and fraud pattern with the team
• Monitored and tracked user progress to identify improvement opportunities.

India

• Project: GAIN CREDIT (Short Term Loan/Fraud Investigation)
• Customer Interaction
• Ensure meeting the deadlines on times and keeping the track of it.
• Repayments deposit (to avoid any money laundering instance)
• Closely working with Risk Team to mitigate any unwanted usage of cards.
• Closely looking on repayments received from unknown sources.Financial Ombudsman Services (FOS)

Gurgaon, Haryana, India

• Project: JP Morgan Chase (Fraud Analyst)
• Monitoring live transactions on debit/credit cards.
• Monitoring business accounts and funds activity.
• Live case sampling for assuring good detection and minimize bad blocks.
• Checking counterfeit card fraud (by checking geographical locations)
• Evaluated success of fraud detection systems to identify areas for improvement.

India

• Responding to customer calls and emails to answer questions about products and services.
• Interaction with large volume of customer every day with positive attitude and focus on customer satisfaction.
• Offering advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handling billing and payment issues following guidelines, resolving disputes properly.