In my role as Sr. Vice President at UFO Moviez, I spearhead critical strategic initiatives to accelerate business growth through digital transformation. By shaping the company into a data-driven enterprise, I enable informed decision-making and actionable intelligence throughout the organization. My responsibilities include leading the execution of digital transformation initiatives, equipping sales teams with analytics for better client experiences, and managing advertising and movie revenue… Show more In my role as Sr. Vice President at UFO Moviez, I spearhead critical strategic initiatives to accelerate business growth through digital transformation. By shaping the company into a data-driven enterprise, I enable informed decision-making and actionable intelligence throughout the organization. My responsibilities include leading the execution of digital transformation initiatives, equipping sales teams with analytics for better client experiences, and managing advertising and movie revenue operations. Show less

Revenue AssuranceThe objective of the Revenue Assurance function in UFO Moviez is to maximize advertisement revenues. My core responsibilities include:• Heading the Revenue Assurance and scheduling of advertisement and trailer content, to identify, remedy & prevent errors to improve profits and cash flows without seeking to generate additional sales• Liaising with technical and finance teams to ensure timely and quality deliveries to facilitate advertisement business generation… Show more Revenue AssuranceThe objective of the Revenue Assurance function in UFO Moviez is to maximize advertisement revenues. My core responsibilities include:• Heading the Revenue Assurance and scheduling of advertisement and trailer content, to identify, remedy & prevent errors to improve profits and cash flows without seeking to generate additional sales• Liaising with technical and finance teams to ensure timely and quality deliveries to facilitate advertisement business generation Key achievements:• Increased advt revenue realization by 20% within a year of the creation of this function• Automated billing system to plug revenue leakages• Negotiated software code level additions with several international third party projection solution providers to gain better control on their technologies, thereby enhancing UFO’s ad revenuesContent OperationsA major chunk of UFO’s operations involves the handling of content. As the head of the organization’s content operations, my responsibilities include: • Manage distribution of digital content and inventory of more than 3800 screens across India and ensure elimination of risks such as piracy, theft or un-paid screening of contentKey achievements:• Maximized content download efficiency• Changes made to content workflow to reduce TAT Information SecurityI am also responsible for overseeing the security of the content being managed by UFO. My responsibilities include:• Enterprise-level responsibility for all data/information security policies, standards, evaluations, roles, and corporate awareness• Management of the Risk Assessment program, to define, identify, and classify critical assets, assess threats and vulnerabilities regarding those assets, and implement safeguard recommendations• Manage Internal and External Audits Key achievements:• Developed the risk assessment program currently in use in the organization• Led the ISO 27001:2013 Info Sec Management System implementation Show less

Managing Service Quality & Compliance, Six Sigma, IT and Customer Service issues across 79 locations in India.Spearheaded the organization’s integration with the acquired business, which had 1,700 FTEs Introduced Six Sigma concepts to automate and streamline processes, which led to rationalization of the team from 80 to 20 members without affecting operationsHandled 80% traffic of all banking, insurance, and NBFC entities using the electronic payment processing servicesSteered… Show more Managing Service Quality & Compliance, Six Sigma, IT and Customer Service issues across 79 locations in India.Spearheaded the organization’s integration with the acquired business, which had 1,700 FTEs Introduced Six Sigma concepts to automate and streamline processes, which led to rationalization of the team from 80 to 20 members without affecting operationsHandled 80% traffic of all banking, insurance, and NBFC entities using the electronic payment processing servicesSteered effective transitioning of multiple BFSI and telecom projects in the non-voice spaceManaged service quality and compliance, Six Sigma, IT and customer service issues across 79 locations in IndiaPrepared the systems and operations of the organization and secured ISO 9001:2008 certification for 5 regional offices in IndiaLed the ISO 27001 (ISMS) implementation and certificationContributed significantly for PCI DSS certification for the payment gateway Show less

As a COPC certified professional, one of my main goals, in addition to handling the Non-Voice Practice, was to enhance the operational quality of several BPO processes within the organization. My key responsibilities included:• Establishing and making operational the non-voice based BPO in the legal and insurance space for the organization in a span of just 3 months• Liaising with clients based abroad, negotiating, and developing billing parameters for the outsourced… Show more As a COPC certified professional, one of my main goals, in addition to handling the Non-Voice Practice, was to enhance the operational quality of several BPO processes within the organization. My key responsibilities included:• Establishing and making operational the non-voice based BPO in the legal and insurance space for the organization in a span of just 3 months• Liaising with clients based abroad, negotiating, and developing billing parameters for the outsourced transcription / claims / research work• Adding new businesses by deploying cross-selling strategies• Leading the entity to COPC certification and re-certification• Developing the team through constant monitoring and grooming• Contributing as a core member of the transition team for 6 projectsKey achievements:• Contributed in increasing profitability from 2% in 2003 to 40% 2007• Grew the team size from 50 FTEs to 120+ FTEs between 2003 and 2007• Increased annual revenues from scratch to INR 100 million• Completed 6 transition projects in 4 years along with managing the non-voice and inbound BPO operations• Recognized with a memento for the passion and dedication displayed in achieving COPC certification Show less

As a Quality Analyst, I was given the responsibility to steer the quality delivered by the team of transcriptionists at Spyrance. My responsibilities included:• Setting up processes in accordance to Health Insurance Portability and Accountability Act (HIPAA)• Developing and sustaining the home-based transcription services model, which required recruiting, training and mentoring 700 people across India (deputed by and reporting to the CEO)• Account Management• Vendor… Show more As a Quality Analyst, I was given the responsibility to steer the quality delivered by the team of transcriptionists at Spyrance. My responsibilities included:• Setting up processes in accordance to Health Insurance Portability and Accountability Act (HIPAA)• Developing and sustaining the home-based transcription services model, which required recruiting, training and mentoring 700 people across India (deputed by and reporting to the CEO)• Account Management• Vendor Management• Ensuring Quality & Customer Satisfaction• Conducting Training & HIPAA AuditsKey achievements:• Contributed in improving the quality of the team from 80% to 98%• Achieved an increase in production from 2,000 lines to 1 million lines Show less

I started my career as a Medical Transcriptionist & Editor. It was the processes surrounding the tasks involved in this job that opened my eyes to and, eventually, catapulted me into the field of Quality Assurance and Operations.