Ram Kumar Menon Email & Phone Number

Gurugram, HR, IN

Bengaluru, Karnataka, India

• The ambit of responsibilities included participating in pre-sales blue printing process, creating scope of work document, estimating time & effort, preparing commercial proposal, preparing project implementation plan.
• Responsible for running pre-sales blue printing sessions with prospective clients.
• Responsible for creating & finalising Scope of Work (SOW) document. Ensuring all the agreed upon deliverables are documented clearly without any ambiguities and loopholes.
• Responsible for preparing the time & effort estimation for the project.
• Responsible for preparing the detailed project plan and estimating the resources required for implementation of the project.
• Responsible for timely allocation of the required resources and ensuring everyone is clear about the project objectives, individual roles, and individual responsibilities.

Gurugram, Haryana, India

Played a lead role in planning, executing, monitoring, controlling and closing out projects. I was accountable for the entire project scope, the project team and resources, the project budget and the success or failure of the project.>Responsible for delivering projects, managing clients, streamlining processes, creating standards and templates, and.

Gurugram, Haryana, India

The ambit of responsibility revolved around manpower planning, recruitments, goal setting exercise for the function, defining team structures, bringing out process efficiencies, optimising costs and managing overall operations and function>Led 3 teams of Account Managers, around ~30 direct and indirect reportees, responsible for the delivery of ~14000.

Gurugram, Haryana, India

Team management involved managing workflow and work-in-progress plans for the team, providing mentorship to team members, identifying training gaps, problem solving, productivity and TAT (turnaround time) analysis and implementing corrective measures as required.>Led a team of 15 Account Managers across 5 shifts and 2 locations, responsible for 200+.

Gurugram, Haryana, India

Involved understanding client’s existing financial position alongside future capital requirements to provide a customized end-to-end financial solutions package. It included products like stocks, insurance, debt instruments, mutual funds, retirement/ pension funds and analgising their tax impact.>Was account manager for 15+ accounts. Was the first point of.

Gurugram, Haryana, India

Worked as a part of American Express Financial Advisors Retirement Services Group; managed 300 clients mostly Fortune 500 companies for servicing for 401(k) and other retirement account queries.>Handled inbound customer calls enquiring about their 401(K) accounts>Undertook cross-selling/ upselling of products>Ensured customer satisfaction and problem.

Gurugram, Haryana, India

Worked as a part of an inbound customer service team, help customers activate their new mobile phones.>Handled inbound phone activation calls for Sprint customers>Undertook cross-selling of Sprint products to the inbound caller

M.B.A, Marketing

B.Com, Business/Commerce, General