Ram Kumar R Email & Phone Number

Chennai, Tamil Nadu, India

• Making recommendations for improvements in organizational productivity and the network• Respond to various stakeholders for support by providing information or enabling resolution.• Excellent problem-solving skills, including the ability to diagnose and resolve network issues quickly and efficiently.• Respond systematically to operational needs during changes, avoiding service disruptions and maintaining coherence with SLAs.• Escalate complex or unresolved incidents and record and track issues from beginning to end.• Coordinate with the regional team during monthly governance meetings to understand and ensure their queries are addressed.• Handle mass description events to maintain customer network performance as per agreed SLAs.

Chennai, Tamil Nadu, India

• Experience with ticketing systems, incident management processes, and change management procedures• Analysing 3G network performance KPIs (Voice CSSR, DCR, HS Accessibility, HS Retainability, HS Throughput, SHO).• Validate truck rolls and generate reports on defined criteria, sharing details with respective stakeholders.• Share validated truck roll data with sub-vendors of Nokia Field Force and get them approved as per their contractual agreement.• Ensure MYWFM tool functions for site addition, deletion, amendment, and WO compliance, etc.• Assist in developing standards and apply them to track, monitor, report, resolve, or escalate issues.

Chennai, Tamil Nadu, India

Monitor and maintain the network infrastructure, including performance monitoring, issue identification and resolution, and routine maintenance tasksExperience with ticketing systems, incident management processes, and change management proceduresRespond to network alerts and incidents, troubleshoot and resolve issues in collaboration with team members.Engaging in on-call rotation shifts 24/7 or whenever necessaryContinuously learn and improve by staying updated with latest network technologies, tools, and practices through training, certification, and professional development.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Education record