Ram Kumar S. Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Experience.com SAAS (Technology ReactJS, Python, RoR; Team Size 60; Program manager) Experience.com is an Experience Management Platform / SAAS Product that maximizes Customer and Employee Moments and activates better experiences (in real-time). Enables build of custom solutions to collect & analyze feedback from customers, drive employee behavior, improve customer experiences & power business outcomes with automation Key achievements: Reduced overall cycle time of new features development - Ideation, Prototype, Build & release; Re-engineered the branching and deployment strategy that drastically reduced the cost of quality & time to market; Trained, up-skilled & Rolled out customized agile framework across the company making teams more nimble.

Trivandrum

Ashghal, Qatar (Technology – ACE, APIC, OpenShift, Kubernetes, Jenkins; Team Size – 25; Program manager) Digital transformation of the integration platform from a traditional monolith to a microservices based containerized platform. Required consultation to define an integration strategy, identification of subject areas that cut across as common entities across various business capabilities & departments in the organization, identification of microservices candidates, setup of IBM ACE/APIC on a OpenShift platform and development of identified microservices with a strategy including further maintenance.Key achievements: Collaboration with technical & business stakeholders to buy into a microservices based integration platform; Scaled up team members on a journey from docker to Kubernetes with tailored training; Brought in Agile mindset to developers for delivery of APIC / ESB microservices; Setup CI/CD in the new platform including JMeter testing for microservices.

Trivandrum, Kerala, India

Hukoomi - Ministry of Transport & Communication, Qatar (Technology Angular, Node, Spring, Zuul; Team Size 20; Technical delivery manager) Redesign of eServices from an IBM Portal based platform to an opensource platform based on an Angular and Spring platform. Project required reverse engineering and enhancement of features for delivery of government eServices like Visas, Health cards, Donations, Labor recruitment, Telecom permits & Delegation Key achievements: Successfully helped customer remove dependency on end of support IBM Portal platform; Savings achieved through solutioning on an Open source stack on Azure platform eliminating software licensing cost and capex hardware investment; Successful engagement through collaboration of teams - architectural teams, PMO teams, security teams and eServices business teams across different ministries

API Governance product, Vismayacorp (Customer – MoTC, Qatar (Technology – Angular, Node, H2, Jenkins; Team Size – 8; Product lead)APIUI is a product built to help API platform owners implement governance in management of API on top of existing API products like IBM API Connect. Helped API platform owners manage the lifecycle APIs - draft, stage, publish retire. Enhanced the experience of consumers for identification, subscription and access to API and helped API providers quickly publish APIs while providing a flexible governance for platform owners.Key achievements: Identified opportunity and got project sponsorship from execute committee to build product; Conceptualized, prototyped, developed and released a governance product for API within 6 months of ideation. Responsible for enabling configuration based flexible governance along with different access driven user interfaces.

Chennai Area, India

Played various management roles including Delivery manager, Project manager, Technical project manager, Business analyst. Delivered projects in traditional SDLC like waterfall and V process models as well Agile methodology. Over the recent years, focused on Agile delivery and helped groom teams and improve the maturity of the team. Based project needs, switched hats to play different roles including a Business analyst to elicit requirements and help team understand requirements by elaborating requirements through process flows etc, Technical lead to support my team when faced with technical challenges or skill based challenges. I believe in process to ensure consistent delivery, at the same time champion to simplify process to ensure that focus is on project deliveryIndustry Sectors :MediaUtilitiesFinancial servicesInsuranceCustomers :Acxiom, UK(Offshore)McClatchy, USA (Offshore)Wessex Water, UK (Onsite)Thames Water, UK (Onsite)Zurich Financial Services, UK (Onsite)Zurich Financial Services, USA (Offshore)MasterCard, USA (Offshore)

Swindon, England, United Kingdom

Wessex water, UK (Technology - .Net / BizTalk / MSSQL, XML; Team Size – 25; Business analyst / Project manager) Searches is a property conveyancing admin and external web-based application. OSCRE standards was implemented to integrate with various external suppliers for end-to-end integration. The project involved integration with various external interfaces like GIS services, financial systems (Agresso), SharePoint, external data services (flood risk). Key achievements: Improved business productivity resulting in reduction in operational cost; Championed phased roll out of features / integrations enabling quicker business benefits and also reducing the overall risk; Eliminated multiple and redundant existing systems through one integrated system; Successfully handled complex integration with 10 suppliers / customers systems; Handled Business Analyst additional role for website

Toronto, Ontario, Canada

Sun Microsystems, Canada (onsite and offshore) (Technology – Java / Perl / PHP / Solaris; Team Size – 10)Development of major enhancements & sustenance of highly scalable applications. SAMS3 - Alarm management by processing events received from units/servers in the field and creation of service requests so it is proactively handled. OSC - Online Support Center was the web based application or gateway to support and services for end customers.Key achievements: Sustained multiple applications with optimum team size by working with Business; Rolled out Agile process for ODC teams;

Chennai, Tamil Nadu, India

Enterprise Learning Platform (ELP), Sun Microsystems, Canada (Technology - J2EE, EJB, JSP, Servlets, SunOne Application server; Team Size : 6)The Sun Enterprise Learning Platform (ELP) provides a learning environment that enables enterprise-customers to manage learning globally. As a learning management system (LMS), Sun ELP functions as an administrative tool for delivering and tracking learning. It also offers skills management, assessment and collaboration functionality. Enterprise Learning Platform (ELP) provides learning and learner management services. The system provides a place for learners to discover and register in courses, to enable learners to access course content and to track the result of their learning experiences. Learners will access the system over intranet and extranet.Key achievements : Sustaining of product adhering to strict SLA's. Handled enhancements for new components / protocols on the product. Handled and implemented a major performance improvement.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

AIGSS, Malaysia (Technology - Java / J2EE / XSL / BRICS / UNIX; Team Size – 25)Emarine is a multi-lingual web-based application for online creation & issuance of policies/certificates. Modules developed include Marketing, Underwriting, Policy Administration, Declaration and Reporting. Access driven Role based system with Actors including Clients & underwriters for various functionalities. Clients can view policies and make declarations against the same online for products include Marine Open policies, Annual Policies and Special Marine policies over three business lines Cargo, Stock Throughput and Infrastructure are supported.Key achievements: Migrated multi-site customers across Geo’s with no issues; Eliminated all technical issues with new implementation; Seamless integration with legacy systems;

Malaysia

A&H (Accident and Health). www.aandh.aig.com - American International Underwriters (AIU) (Technology - Java, J2EE, EJB, WebSphere, DB2, Struts, JSP, XML, Renderx, SSL; Team Size - 5; Software Developer)A&H is an online application for registering quotes or applying for a Quick Quote for various related insurance products. The site is targeted to primarily to agents or Brokers. However it is also available to other users and is access controlled. The quick quote feature was developed for 3 products Basic Accident Death and Dismemberment, Business Travel Accident and Vision Care.Key achievements : Implemented the Exception framework (log at occurrence and communicate to caller); Developed the quick quote module; Responsible for implementation of the logging framework across the application; Responsible for the configuration and usage of Struts;

Malaysia

Profitera Enterprise Collections - Product, Malaysia (Technology – Java, J2EE, Toplink, JMS, SOAP, Tomcat, Oracle; Team Size – 15; Technical Lead)PEC is a is a real-time receivables management solution that automates & streamlines the receivables process, helping companies to reduce bad debts, improve cash flow & lower their days in receiving outstanding, which is implemented in java & related technologies. This will provide online facilities for categorizing accounts, scheduling and performing treatment actions to accounts based a business rule engine (ILOG). The product provides various utilities like e-mail, fax, telephony support, notifications & reports in aiding the collection process. This product is targeted for use in various Industry segments like Telecommunication, Banking (Loans & Credit card)Key achievements: Designed & developed JMS, Mail, Reports modules; Developed services using TopLink & designed client caching, Designed interfaces and lead GUI / Services integration

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

TCMS (Telecom Credit Management System - Telekom Malaysia Berhad.(www.telekom.com.my) (Technology - Java, Servlets, HTML, Javascript, Oracle, Apache, Tomcat; Team Size : 8; Software Developer)TCMS is a credit management system developed for Telekom Malaysia to maximise collection from the huge base of delinquent customers. The system was developed to enable collectors to access various details required in the process through the internet. TCMS is completely role based, thus exposing detailed customer information of groups like Major Business Sales(MBS) and Corporate Global and Government to Managers helping them to supervise, allot and take necessary action based on the various inputs from collectors. The system, thus helping in effectively managing relationships while ensuring that major customers pay outstanding dues.Key Achievements : Active role in designing the user interface framework and workflow component; Designed and developed the various modules using Servlets.

Chennai, Tamil Nadu, India

NextSet Software Pvt Ltd (www.nextset.com) (Technology - Java, J2EE, EJB, JMS, Oracle AQ, Oracle; Team Size 5; Software Developer)NextSet Software is a provider of financial enterprise software applications that enable financial institutions to interact online with their existing institutional clients. NextSet Evolution is an open exchange platform that can be used to automate sophisticated, high-volume and real-time business trading activities over the internet, in a reliable, distributed and secure environment. Evolution provides a comprehensive eBusiness platform by combining pre-built application services component-based, standards-compliant infrastructure with an open and expandable System Services layer that that provides a highly scalable and fault tolerant system infrastructure to handle complex data flows.Key achievements : Implemented adapter to Oracle AQ's implementation of JMS to provide for easy integration of the NextSet Server and various JMS providers(Oracle AQ in this case). Contributed to Adaptor/Interface design of the Server to enable plugging in of various JMS providers like Sun’s JMQ, Talarian SmartSockets.

Chennai, Tamil Nadu, India

Forum, Indy Soft, France - Product (Technology - XML, Java, Swing, JDBC, Servlets, Apache Web server, Oracle; Team Size 5; Software Developer)Forum is a product which aims at allowing teams of designers seated in different countries, as well as in the same office, to design products prototypes together. Forum enforces a user feedback loop by centralising the design process around usability testing and systematic documentation of the design process and its solution by taking into account explicitly the various user roles. Forum allows its users based on their role, to navigate through design knowledge in order to find out why and when a decision was made. It offers a real time documented map of the enterprise design knowledge and its use by various actors in the life cycle of a product.Key achievements : Actively conceived new ideas and demonstrated PoC’s on new technologies as a member of the R&D team which demanded the need to stay updated with the latest in technologies and not to mention a great deal of team building skills.; Implemented Database layer using XML. XML was used to stimulate a Database bringing back the concept of flat files as a repository for data.; Actively involved in the design and coding of the Forum application version, which uses Swing as the User Interface.

Professional Certificate Programme In Advanced Strategic Management, Strategic Management

Bachelor Of Engineering (B.E.), Electronics And Instrumentation

Activities and Societies: Hockey, NSS