* Manage up to 12 direct reports and associated activities within the assigned area of responsibility, including engineers, Service Managers. product specialist. filed specialist. * Mentor and develop dedicated Product Managers, Service Managers/Engineers, Field Specialists into customer advocates and business leaders. * Analyze account performance and customer metrics, creating action plans and tracking mechanisms to drive continuous improvement. * Manage revenue budget and expense budget annually. * Conduct periodic reviews with the team involving San Jose, Bremen, East Grindstead factories. * Manage inventory levels and product velocity on behalf of customer. * Work across Thermo Fisher Scientific organization to leverage resources, product and processes to enhance the customer engagement. * Establish and implement short and long term plans for self and team to achieve key metrics. * Establish and maintain effective customer relationships. * Manage the Enterprise Service solution (Asset Management and Managed Service) at a top 10 customer engagement. * Develop overall customer account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and customer satisfaction (account retention/expansion). * Make sound business decisions and drive efficiencies to help Sales achive their Annual operating plan.

Manage all field engineers in the Country. Be responsible for the overall direction, coordination, and evaluation of these personnel. Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.