Ram Narayan Mohan Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Canada Area

• Developed content and edited installation guides, release notes, online help, reference manuals, and web content.
• Improved the usability and consistency of content by adhering to style guidelines and best practices for the creation of technical content.
• Edited, proof read, and language revision of existing documentation.
• Determined the needs of end users, collaborated with software developers, Project Leaders, Subject Matter Experts and product managers to document new product features.
• Managed the translation project of software documentation from English to Chinese and mentored the translation team.

Bengaluru Area, India

• Created and edited user manuals, installation guides, online help, and release notes for the launch of three products in accordance with corporate guidelines.
• Reviewed and provided feedback on project documents, adherence to Style guides and stipulated schedules with regular and effective tracking.
• Documentation included PDF manuals and web-based HTML content; developed and maintained documentation plans.
• Strengthened the team of 10 with peer-reviews, regular feedback sessions and inputs to writers.
• Facilitated the on-going development/improvement of the team, processes, tools and templates through constant interaction with Subject Matter Experts.

Bengaluru Area, India

• Created and edited documents on platform capabilities, architecture and technology.
• Developed content and edited reference manuals, installation guides, release notes, online help, web content and market facing documents.
• Coordinated with software developers, Project Leaders, Subject Matter Experts and product managers to author and publish technical training materials for internal and client-facing needs.
• Strengthened the technical support team of 20 by conducting in-house training in English language & communication skills.
• Planned internal and external training (including Microsoft) for clients and staff of the region
• Developed and implemented norms, workflow, guidelines and templates for documents.

Bengaluru Area, India

• Project lead for a team of 12 for the marketing and implementation of Linux Cluster based Bio-informatics software.
• Developed and wrote installation manuals, reference manuals, and all end-user documentation.
• Coordinated with trainers, instructional designers, printers, and subject matter experts to create product manuals, online help, end-user documentation, and training materials.
• Surveyed users and analysed feedback to create effective documentation improvements.
• Developed guidelines for documentation style, organization, and content.
• Enhanced the team’s performance with in house training on presentation and communication skills.

Bengaluru Area, India

• Spearheaded a team of 20 translators of seven different nationalities and coordinated the Internationalization of ERP software into seven foreign languages including Russian.
• Wrote and edited user guides, online help, and reference manuals in English & Russian.
• Formulated and adhered to project schedules & reporting.
• Strengthened the team with technical support, training on applications for documentation, reviews and feedback.

- As Business Development Manager, Developed and managed a team of Sales and Technical Support personnel; Developed new business in the areas of Software Development; Developed and managed major accounts like BEL, Oracle Software India Ltd., RBI, NAL, DRDO and others; Trained scientists at HLL-Mumbai (migration from CCMail to Outlook); Trained personnel at.

M.Sc., Marine Biology

9Th Std, Biology, General

11Th Std, Biology, General

Diploma, Marketing & Sales Management