Ram Narayan Mohan Email & Phone Number

Mississauga, Ontario, Canada

Toronto, Canada Area

• Developed content and edited installation guides, release notes, online help, reference manuals, and web content.• Improved the usability and consistency of content by adhering to style guidelines and best practices for the creation of technical content. • Edited, proof read, and language revision of existing documentation.• Determined the needs of end users, collaborated with software developers, Project Leaders, Subject Matter Experts and product managers to document new product features.• Managed the translation project of software documentation from English to Chinese and mentored the translation team.

Bengaluru Area, India

• Created and edited user manuals, installation guides, online help, and release notes for the launch of three products in accordance with corporate guidelines. • Reviewed and provided feedback on project documents, adherence to Style guides and stipulated schedules with regular and effective tracking.• Documentation included PDF manuals and web-based HTML content; developed and maintained documentation plans.• Strengthened the team of 10 with peer-reviews, regular feedback sessions and inputs to writers.• Facilitated the on-going development/improvement of the team, processes, tools and templates through constant interaction with Subject Matter Experts.

Bengaluru Area, India

• Created and edited documents on platform capabilities, architecture and technology. • Developed content and edited reference manuals, installation guides, release notes, online help, web content and market facing documents. • Coordinated with software developers, Project Leaders, Subject Matter Experts and product managers to author and publish technical training materials for internal and client-facing needs.• Strengthened the technical support team of 20 by conducting in-house training in English language & communication skills.• Planned internal and external training (including Microsoft) for clients and staff of the region• Developed and implemented norms, workflow, guidelines and templates for documents.

Bengaluru Area, India

• Project lead for a team of 12 for the marketing and implementation of Linux Cluster based Bio-informatics software.• Developed and wrote installation manuals, reference manuals, and all end-user documentation. • Coordinated with trainers, instructional designers, printers, and subject matter experts to create product manuals, online help, end-user documentation, and training materials.• Surveyed users and analysed feedback to create effective documentation improvements.• Developed guidelines for documentation style, organization, and content.• Enhanced the team’s performance with in house training on presentation and communication skills.

Bengaluru Area, India

• Spearheaded a team of 20 translators of seven different nationalities and coordinated the Internationalization of ERP software into seven foreign languages including Russian.• Wrote and edited user guides, online help, and reference manuals in English & Russian.• Formulated and adhered to project schedules & reporting.• Strengthened the team with technical support, training on applications for documentation, reviews and feedback.

- As Business Development Manager, Developed and managed a team of Sales and Technical Support personnel; Developed new business in the areas of Software Development; Developed and managed major accounts like BEL, Oracle Software India Ltd., RBI, NAL, DRDO and others; Trained scientists at HLL-Mumbai (migration from CCMail to Outlook); Trained personnel at BEL-Bangalore (MS Office)- Developed export strategies of fresh cut flowers from India to the CIS, Project development and implementation of a floriculture unit;- Headed Russian operations for a US shipping company and achieved the flawless implementation of a "Transport Network" of railways, road transport, airlifts and trucking on ice roads during winter conditions for a complex project of delivering 36,000 m.t. of oil field equipment from a US port till the final drill site in Russia.- Business development manager and team Leader for the ethnic Sales Personnel and Chief strategist for the development of marketing of Personal Computers, Communication Equipment and Medical Equipment in Russia. Achieved a business turnover of Rs.150 crores; clients included the Astronaut Training Centre of Glavkosmos (Russian Space Agency), major aviation design bureaus, heavy machine building plants.- Project manager for requirements analysis, design, development & implementation of shrimp farming projects. Instrumental in the successful implementation and execution of a 160 acre Shrimp Farm project.

M.Sc., Marine Biology

9Th Std, Biology, General

11Th Std, Biology, General

Diploma, Marketing & Sales Management