Overseeing the day-to-day operations of the company, ensuring efficiency and effectiveness across all departments.Collaborating with the CEO and other executives to develop and execute the company's strategic goals and initiatives.Managing the company's finances, including budgeting, financial reporting, and forecasting to ensure financial health and stability.Identifying and mitigating risks that could impact the company's operations or financial performance.Overseeing the company's technology strategy and infrastructure to support operations and achieve business goals.Providing leadership and guidance to the executive team and employees, fostering a positive and productive work environment.

Set, enforced, and optimized internal policies to maintain responsiveness to demands.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Identified and resolved unauthorized, unsafe, or ineffective practices.Identified opportunities to improve business process flows and productivity.Established performance goals for department and provided methods for reaching milestones.Developed systems and procedures to improve operational quality and team efficiency.Monitored industry trends, keeping current on latest changes and competition in industry.

Responsible for deploying strategic and tactical operational activitiesBuilding a data oriented culture, adoption of technology solutions andprocess improvement projects to achieve operational and business goals.Designing and developing strong relationships with senior stakeholders in thebusinessOwning specific people programs on coaching and development and teamengagement

Leadership and hands-on engagement to proactively identify and eliminate risk areas and quality issues associated with customer dissatisfaction, developing and delivering quality products, tools and services on timeHandling large scale operations or complex projects within timelines and to budget, in high tech or financial industriesHighly competent in product delivery life cycles and methods to optimize the life cycle for project needs via use of best practices.Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities; ability to effectively prioritize, effectively delegate responsibilities and execute tasks in a high-pressure environment is crucialAssist groups throughout the company with process creation, process improvement, process metrics, document management and other goals as defined as quality deliverables.Experience in work sizing, source- and resource management, risk assessments, quality assurance and continuous improvement processes.

Hands on experience on developing Quality Management Plan, Determining the Quality Metrics Forecasting and publishing the Quality Metrics, Root Cause Analysis and Developing the corrective and preventive actions. Developing detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project.Interacting with client for requirement gathering, system study & analysis, Preparing BRD, SOW, Scope griping.Managing daily execution of production projects and ensures timely delivery with required quality and ensuring effective monitoring and control, for readiness and executionDeveloping procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the project and preference towards Quality.Responsible for translating scorecard objectives into team and individual objectives. Also understanding business issues as they impact overall project plans.Monitoring and controlling the identified potential problems in a timely manner and taking corrective & preventive actions. Performing Monthly review with team members in terms of their Efficiency, Quality and competencies.

Gathering Business Requirements, Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes. Conceptualizing and comprehending the business requirements and translating the same into technology solutions. Formulates and defines Use Cases. Preparing Functional Requirement Document Preparing Functional Requirement Document. Requirement Documenting (Traceability Matrix Grid)Assisting the UAT team in Integration and Test cases in accordance with bank's standards and requirements. Supporting Product Managers with Voice of the Client and Business. Interfaces with internal and external clients Implementation of the project successfully with handling on the Change Request and Enhancement. Planned UAT schedules and coordinated UAT for new product launches, projects, system enhancements & application form design support.

Developing detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project.Responsible for estimation, managing design and development, defect tracking, interfacing with various teams, mentoring and productivity improvements.Monitoring and controlling the identified potential problems in a timely manner and taking corrective & preventive actions.Managing daily execution of production projects and ensures timely delivery with required quality and ensuring effective monitoring and control, for readiness and executionDeveloping procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the project and preference towards Quality.Working with concerned functional groups globally to prioritize project execution, delivery planning, and source/resource availability; and for timely resolutions of issuesEnsuring maximum customer satisfaction by closely monitoring the customer feedback & understand their requirements. Providing technical and analytical guidance to production teams and ensures employee involvement in all quality processes and required trainings/updates to project processes and specifications