Ram Prasanth M Email & Phone Number

Chennai, Tamil Nadu, India

• Mutual Fund Back Office Process.• Handling Financial and Non - Financial Transcation process in Redemption as well as Dividend.• Ensuring all the Queries/Tickets are responded and resolved within the Agreed TAT of the client.• Fixing structure conflicts before the Redemption & Dividend structure upload in the system.• After computation importing the data into the server.• Handling Team by monitoring their workflow allocations, productivity.• Handling Internal, External, Deloitte, Concurrent and AMC audits.• Preparation of Audit reports.

Chennai, Tamil Nadu, India

Chennai

Handling corporate clients such as Eveready, Balmer Lawrie, Adani, BPCL, Tide water,IT-ESPB etc .. for the technical assessments and resolving the issues raised by them.

Provided responsibility to handle the entire reporting operations of an outbound process. Preparing the performance reports as per clients requirement and work towards their target. Report preparing includes manpower scheduling for the process, daily wise production reports, staffing attendance, assisting with process target preparing target & operations. Preparing the presentation for process and operation analysis.

Chennai, Tamil Nadu, India

Handle many inbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible Maintain good customer relations Meet personal targets and towards meeting team target.

Bachelor Of Engineering - Electrical, Electrical And Electronics Engineering, 6.5 Cgpa

Diploma In Electrical Electronics Engineering, Electrical And Electronics Engineering, 80%