Ram Sambandan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India

 Warehouse operations handling as per client’s requirements and being the POC for their warehousing needs in India Ensure SOP adherence in processes and process optimization as and when needed. Monitoring optimized space utilization at facilities as per norms. Key account management and driving client satisfaction by ensuring KPI adherence as per contract. Managing a team of POC’s assigned for each region and their performances with respect to operations. Cross functional coordination with tech team and 3PL as per requirements that arise with time (Product and Operations related). Conducting daily and monthly reviews with Operations team and 3PL. Work on RCA and CAPA for issues faced using which solutions to problems are arrived at. Product orientation given to prospect clients as part of business development activity. Assets, manpower and resource management and monthly billing activity related to resources.

Chennai, Tamil Nadu, India

 Handling Business operation activities in the hub and ensuring daily token and delivery targets are achieved. Ensuring process adherence with respect to bookings TAT and follow up on Pre-sale and post-sale requests on hub inventory. Effective hub inventory and procurement management to ensure availability of multi-brand options. Focus on P&L, planning the manpower and vehicle maintenance requests keeping in mind the profitability of the deal.

Chennai, Tamil Nadu, India

 Drive Business development activities using cross functional support, forecasting business trends and achieve sales targets set. Ensure adherence to P&L and maintain profitability of the business unit. Drive the team to achieve KPI targets set to maintain a healthy top line. Provide resolution to customer queries and act on feedback received to maintain healthy CRM. Forecast market trends, plan marketing campaigns and merchandising with the respective teams for upcoming seasons. Perform cluster level MIS analysis to identify shortfalls and suggest measures to reduce gaps and improve the cluster performance. Train the team with scheduled training sessions and motivate the staff with needed inputs to bring out the best productivity from the team and reduce attrition. Mentor a project named “Store 2 Door” to overcome dip in footfall leading to increase in sale by 2%.

Chennai Area, India

 Forecast sale trends and align budgets accordingly. Was the POC for implementation of enhancements for the existing tailor-made ERP. Took the role of product owner for an Android application development to be used for CRM and assisted the Tech team with the needed process flow inputs to create a digital shopping experience. The android app developed had a facility of video shopping given to the customer which helped in customers have a shopping experience and which reduced returns by 5% and sale growth of 3%. Implemented a threshold for each category of products depending on the ROS to achieve a consistent availability of products helping in increasing the conversion rate in business. Was part of the merchandising team and vendor finalising process using the threshold set and the rate of sale achieved by products to ensure right products are available at the right time on the shelves for the consumer. Increase brand visibility by taking care of the digital platform promotions and marketing.

Bengaluru Area, India

 Worked on BASIS activities such as transport management, Admin roles creation and system job scheduling. Carried out a patch upgrade implementation on the client system independently. Worked on SAP MDM system maintenance.

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Red Ribbon Club , Event ManagementB.Tech in Information Technology

Higher Secondary Education, Computer Science

Activities and Societies: NCCSecondary and Higher Secondary education