Ram Thevar Email & Phone Number

Dubai, Ae

Al Barsha 2, Dubai, United Arab Emirates

> Monitoring transaction – based card spends on 24×7 basis as per company procedures, agreed service standards and in accordance with agreed controls and procedures. > Contacting cardholders and merchants on suspicious activities on their card/merchant accounts and take necessary actions as per company procedures in accordance with agreed controls and TAT’s. Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection tool. > Identifying fraudulent trends and execute the appropriate action as per the unit process. The daily set target of alerts evaluation to be achieved per shift, and all queued alerts to be cleared maintaining nopending alerts by Shift and on timely manners. > Following the proper channel of escalation and ensure that all critical issues are reported on time to guarantee the repaid fix.> Ensuring that track records (documents) for all cases are properly produced and documented for history keeping. Proper update of the travel plan provided by the issuing banks. Initiating outbound calls to confirm transaction with cardholders and update system appropriately.

Chennai, Tamil Nadu, India

> Handled HNI client’s portfolio. Created Financial Strategy.> Documentation and transaction - account opening, management of TATs, adherence to all compliance and regulatory requirements related to documentation, coordination with client for documentation ( at the point of opening the account and for execution of transactions), inter-departmental co-ordination , co-ordination with AMCs for confirmation of execution of transactions.> Error-free execution - ensuring there is no financial loss either to the company or to the client.

Chennai Area, India

> Handled Inbound Calls, Identifying and Resolving Customer Queries & Request. Educated customer about the usage of IVR.> Ensured Sales are achieved on all calls and achieving the Over and above Benchmark in Sales and for being a consistent Performer in sales and service. Conducted cross -selling of multiple Products like Balance Transfer, Cash on EMI, Balance Conversion, LOP.> Achieved Service parameters - Service Quality. Managed customer centric operations & ensuring customer Satisfaction by achieving. > Built and maintained healthy business customer segments, ensured satisfaction by handling their Query or Complaints.> Managed the back office accounts reconciled by the vendor. Reconciled the back office suspense accounts for the card to card transfer entries posted by vendor.> Reconciled credit card payments and transitory suspense accounts. Monitored the insurance and balance build product suspense accounts. Advised vendor on clearing the card reject entries in the system.> Ensured that if any exception found during reconciliation are duly reported and rectified.

Chennai Area, India

> Verified the candidate`s documents during the check in. Proctored the test session and provide the candidate’s a perfect secured test environment.> Explained the Test Center Regulation and Test Center materials usage policy. Attended query regarding any Exams.> Filed a Report if there was any security breach. Acted as an in - charge of the Test locations in India.Set up the test delivery infrastructure at the Test location.> Handled a team of 30 technical persons. Conducted Test security & Documentations. Handled day -to -day Test Operations in all Test locations.> Reported to HO and Prometric and Pearson Vue.

Bachelor’S Degree, Business/Commerce, General, P

Activities and Societies: Was a part of University Basket Ball Team.B.com

High School, Business/Commerce, General, 53%

Activities and Societies: Was a part of Basket Ball Team and Rugby Team.Represented my school in Basketball tournaments .

High School, Business/Commerce, General, 42%

Activities and Societies: Was a part of Basket Ball Team and Rugby Team.Commerce