Focus of the role was to act as a single point of contact for the implementation of 401k Retirement Services and Simple IRA accounts for a business size of $570mm and a participant size of over 100K. This includes from the point of sale through the transition to on-going client services. Responsibilities include management of projects and service delivery

• Cultivated strong partnerships with carriers, guiding expert cross-functional teams in establishing robust processes and providing unwavering support to clients throughout the entire process life cycle—from Content Development to Sales, Implementation, and Client Servicing. • Collaborated closely with departmental professionals and leaders to seamlessly integrate and leverage content across all platforms, ensuring maximum impact and efficiency. • Engaged with global partners to… Show more • Cultivated strong partnerships with carriers, guiding expert cross-functional teams in establishing robust processes and providing unwavering support to clients throughout the entire process life cycle—from Content Development to Sales, Implementation, and Client Servicing. • Collaborated closely with departmental professionals and leaders to seamlessly integrate and leverage content across all platforms, ensuring maximum impact and efficiency. • Engaged with global partners to implement substantial end-to-end improvements, leveraging project management expertise and performance improvement techniques to drive significant enhancements. • Played a pivotal role within the senior leadership team, contributing to the development and execution of strategic operational plans aimed at supporting business growth objectives through innovation and Business Process Improvement (BPI) initiatives Show less

Led a team of Market Research Analysts tasked with analyzing and publishing tailor-made research reports to unveil key insights into purchasing patterns, serving as a focal point in driving informed decision-making. Championed client management efforts, fostering strong relationships and ensuring alignment with client expectations, thereby enhancing overall satisfaction and retention rates.Orchestrated smooth ongoing operations, overseeing day-to-day activities and meticulously managing… Show more Led a team of Market Research Analysts tasked with analyzing and publishing tailor-made research reports to unveil key insights into purchasing patterns, serving as a focal point in driving informed decision-making. Championed client management efforts, fostering strong relationships and ensuring alignment with client expectations, thereby enhancing overall satisfaction and retention rates.Orchestrated smooth ongoing operations, overseeing day-to-day activities and meticulously managing service transition activities to guarantee seamless transition. Collaborated closely with stakeholders to identify evolving client needs and market trends, driving continuous improvement initiatives to enhance service quality and relevance. Actively participated in strategic planning sessions, leveraging insights from market research to inform business strategies and drive sustainable growth. Show less

Assistant Manager - Focus of the role was to manage teams and provide quality customer service. Role involved day to day operational management, capacity planning and resource allocation with objective of achieving best quality. Responsibilities also included service delivery management, process improvements and operations management.Transitions & Migrations: Spearheaded a team of 7 CSE’s and 4 AMO’s to transition TCRS from HSBC UK to GSC HydDemonstrated proven success in… Show more Assistant Manager - Focus of the role was to manage teams and provide quality customer service. Role involved day to day operational management, capacity planning and resource allocation with objective of achieving best quality. Responsibilities also included service delivery management, process improvements and operations management.Transitions & Migrations: Spearheaded a team of 7 CSE’s and 4 AMO’s to transition TCRS from HSBC UK to GSC HydDemonstrated proven success in managing teams and delivered on business SLAs by ensuring effective distribution of workload for closure.Year 2007 - Bagged the Prestigious “100 club member Award” out of 30000 employees Show less

Part of Credit Management Services - Responsible for handling queries from our customers based out of UK - Responsibilities included processing of Cheques, Standing Orders, Investigating issues and providing a service that exceeds clients expectations.

Provide Quality Customer Service to the members of priceline.com through mails and chat services.