Data handling and visualization of various digital generated media and maintaining channel betweenHuman and machine using automated systems for Project Libra.Re-establishing a proper channel between machine and human while reviewing data which is generated in social media platform.• Data Analysis and review to be done bases on certain proper set of guidelines provided by client in order to restrict flow of harmful content such as images, videos, graphic interchange format etc.,• Considering team and organization requirement and following certain key parameters which are tool time, AHT, utilization of tool, occupancy, dispute data, accuracy, average flow of data count and doing root cause analysis on trend how data is getting analysed by machines to perform automated systemsReviewing the content/text and differentiating the same based on the content which can be harmful to the society

• Updating the game portal pop ups and website banners on a daily basis• Segregating the number of players list, sending the bulk emails and SMS to the players • Maintaining the Premium, consistent players data and had the privilege to add bonus based on their track record• Reporting the players issues to the concerned departments• Highlighting and escalating the malpractice cases to the technical team• Involved in designing the website banners to attract the players• Writing the website banner content

• Organizing and co-coordinating the sales audit to sales consultants across India• Assigning the prospects to the consultants• Collating the forecasting reports and validating the applicable deductions according to the company policy• Tabulating the individual and Team-wise rankings for the complete sales function• Documenting the monthly minimum billing, target projection as per policy• Involved in setting up the company sales guidelines

• Worked in the process called TCISL (Tata Communications Internet services Limited).• Handling customer queries• Proving online trouble-shooting for connectivity issues • Handling escalation calls • Sending daily call projection reports to the management• Online lead generation• Customer Billing explanation • Handling VAS (Vale add services) calls