Rama D. Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Responsible for Design, develop, test, document, and deploy high-quality business solutions on the Force.com platformDevelop web applications using appropriate methods and technologyDesign and develop Salesforce-based applications and enhancements, Understand and leverage the Salesforce provided APIsHandle daily bug fixes and problems as they come upParticipating in releasing code and perform code reviewsWork with Apex, Visualforce, PHP, MYSQL, HTML, CSS, JavaScript, AJAX, LAMP stack and other technologiesSalesforce Administration to Manage Users, Workflow, planning, and budgeting processes used within the sales organizationReview and understand business requirements and create functional prototypes to address themFollowing established Salesforce development standards and best practicesStay current on Force.com technology changes and Salesforce releaseWork in an agile manner and flexible to changing prioritiesCommunicate with user groups regarding status, technical issues, and creative solutionsSupport to project team members; Constantly monitor and report on progress of the project to all stakeholders

São Paulo, São Paulo, Br

Created new user accounts and assigns proper user based controls related to accessAssist other departments to develop new workflows to improve efficiency or assist in themodification of current Salesforce workflowsCreated and modified Work Flow rules, notifications, and triggers when requestedor as necessary based on company needsCreated Email templates, approval processes, and define approval actions for taskautomationsDeveloped new queues based on business needWorking with Salesforce objects such as Accounts, Contacts, Leads, ContractsActivities sand Reports

Troy, Michigan, Us

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.Created Profiles and implemented Object and field level security to hide critical information on the profile users.Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.Created Workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.Developed Apex Classes, Triggers, Visual Force components and pages.Technical accountability by identifying and deleting unused fields, workflows,validation rules, reports, dashboards, objects and users.Customized Canvas on Chatter Feed to make available for the users.

Bloomington, Illinois, Us

Followed Agile SDLC methodology through out the life cycle.Collaborates with the business to prioritize key business/technical initiatives.Participating in project team meetings and communicated effectively with Architects,business analysts, project managers, quality control, and across other technology teamboundaries, reporting project status as required.Created the Console on Service cloud and configured the all components on console.Worked with Business in creating user stories.Created various Profiles and Permission Sets, Role Hierarchy for Agents and AgentTeam Members.Designed and configured Custom Objects, Validation Rules, Assignment rules,Queues and workflows as business.Implemented logic for migrating cases to different queues based on the type ofcustomer enquiry.Worked on Case Management.Developed and configured various Custom Reports and dynamic Dashboards fordifferent user profile (Agents and Agent Team members) based on the need in theorganization.Created Sales Path (Salesforce1) for agents to make available on their opportunities.Worked on Customer Portal (Cases), provided solutions for Customers raised cases inportal.Implemented Process Builder functionality to send Chatter post on Case close andalso on Lead conversion.Developed Apex class and Triggers on SPI (Sensitive personal Information) feature.Developed Visual Force pages by using Lightning and also Used Java Script UIframework.Integrated the existing MPD data into Salesforce application by using REST API.

Zurich, Zh, Ch

Create and customize Salesforce objects, workflows, page layouts, fields, validation rules,reports, dashboards, and user profiles. Followed good development practices by testing changes within the Salesforce sandbox beforedeploying to production.Simplified and reduced technical responsibility by identifying and deleting unused fields,workflows.Maintain data quality by identifying and deleting or merging duplicate records, cleansing andupdating inaccurate dataContributed the implementation of security practices by monitoring login and user activity, de-activating unused users, and auditing field and profile access and security permissions.Reported all raised defects in JIRA.