As a customer service representative at a global social media platform, my main role involves managing user complaints and inquiries through various communication channels such as phone calls, emails, and chat. I maintain accurate records of customer interactions using CRM systems and ensure timely follow-up to ensure their satisfaction.In handling customer complaints, I collaborate with cross-functional teams to resolve issues in accordance with the organization's standard operating procedures (SOP).Overall, my responsibilities include managing customer complaints and inquiries, maintaining records, utilizing CRM systems, and coordinating with different teams to ensure customer satisfaction and resolution of issues.

In my role as a front desk officer, my main responsibilities were to provide excellent customer service by greeting and assisting clients and visitors. I managed phone calls and emails, as well as handled reservations and bookings. Additionally, I was responsible for maintaining the cleanliness and organization of the reception area. I also managed the room service staff and addressing customer complaints to ensure guest satisfaction.