With over a decade of experience in technology and service delivery, my tenure at Carrier as a Service Excellence Leader has been marked by a commitment to operational excellence and a deep expertise in Agile methodologies. Previously, as a Delivery Leader, I honed my skills in requirements and business analysis, ensuring our teams delivered high-quality ServiceNow solutions. My core competencies lie in seamlessly integrating customer service with technical acumen to drive improvements and achieve strategic objectives. At Carrier, my mission aligns with our goal of delivering outstanding service, leveraging my field of expertise to contribute to a culture of innovation and efficiency.