I am an experienced IT Manager with a solid background in Mathematics and Natural Sciences from the University of Padjadjaran. With a total of 14 years of professional experience, I have been consistently contributing to the success of various organizations.In my current role as a Technical Manager at PT. IIJ Global Solutions Indonesia, I lead a dynamic team of 15 members, overseeing project assignments, schedules, and ensuring timely project completion. Managing a capital project budget of IDR100 million, I have consistently delivered projects within budget, notably reducing server downtime by 25%. I excel in diverse customer infrastructure design, including virtualization, cloud solutions, email migrations, and networking.Previously, as a Presales Assistant Manager at the same company, I designed and executed efficient solutions, resulting in a 30% enhancement in system efficiency. Engaging with over 20 clients, I delivered customized solutions, increasing customer satisfaction by 15%. I also played a key role in reducing procurement costs by 25% and achieving a 40% reduction in operational disruptions through critical issue resolution.As a Server Team Lead at PT. IIJ Global Solutions Indonesia, I managed the development of server architecture, spearheading critical service migrations and providing in-depth root cause analyses for incidents. My role also involved executing comprehensive administration of services within the Windows Server environment and successfully migrating physical servers to virtual environments using VMware.Prior experiences include roles such as System Engineer at PT. NTT Communications Indonesia, where I executed infrastructure design and implementation, and Technical Consultant at PT. Mitra Integrasi Informatika, where I engineered end-to-end solutions tailored to customer needs.My skills include proficiency in Windows Server, Linux, VMware, Active Directory, Microsoft 365 Administration, and network configuration. I am certified as an AWS Certified Cloud Practitioner and possess an ITIL Foundation certificate. My soft skills include effective communication, time management, attention to detail, and critical thinking. I continually invest in professional development, as evidenced by certificates in Productivity and Time Management, as well as Performance Management for Managers from Udemy. I am well-equipped to contribute to the success of IT initiatives through strategic planning, efficient project management, and technical expertise.