Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® Email & Phone Number

Bengaluru, Ka, In

India

Bengaluru, Karnataka, India

Drive Organizational Changes and manage process, governance and reporting

India

Part of Service Delivery Improvement Team• Running Improvement Projects for various Data Center Towers under Infrastructure &Cloud Computing branch and scope of the projects are global initiatives• Providing Analytical Support for the teams in identifying Service Improvement Plans• Driving Automation Projects for Ticketing (Incident, Request, Change) and non-ticketing (Health checks) and reduce manual efforts of the engineers• Perform Risk assessment and interact with various technical teams for mitigation plan.• Drive Shift left projects for the tower to reduce the workload of higher hierarchy engineers and empower the frontline engineers• Help in generating Operations capacity to run their day to day business smoothly• Derive value generation and return on investment on each of the projects and get a sign off from internal stakeholders and if needed from the external stakeholders (Actual Customers)

Bangalore, India

• Part of Service Delivery Improvement Team• Running Improvement Projects for various Data Center Towers under Infrastructure &Cloud Computing branch and scope of the projects are global initiatives• Providing Analytical Support for the teams in identifying Service Improvement Plans• Driving Automation Projects for Ticketing (Incident, Request, Change) and non-ticketing (Health checks) and reduce manual efforts of the engineers• Perform Risk assessment and interact with various technical teams for mitigation plan.• Drive Shift left projects for the tower to reduce the workload of higher hierarchy engineers and empower the frontline engineers• Help in generating Operations capacity to run their day to day business smoothly• Derive value generation and return on investment on each of the projects and get a sign off from internal stakeholders and if needed from the external stakeholders (Actual Customers)

Bengaluru Area, India

1. Preparing end to end service management processes which aligns to the business needs and customer focused.2. Continual improvement of processes based on the business requirements.3. Training support and provision teams on the new processes4. Be available as an SME/Advisor for process related queries5. Prepare governance models around process adherence6. Providing ideas which enables the support and provision team to effectively and efficiently carry out day to day job.7. Suggest CSF’s and KPI’s for support and provision team and report the same weekly, monthly, quarterly and YOY.

Bengaluru Area, India

Current role: Process and Quality team. Part of CSI (Continual service Improvement) team for various projects. Conducting assesments, knowing the pain areas, coming up with a plan of action and execute the same for better results. (Deming Cycle method- Plan, Do, Check and Act)Previous role:End to End Service Management, Incident management is my current role and raising PBI's, Co ordinating with Problem Management for RCA and Change management for RFC (Request for change) and deciding on Change Window. (Been a member of CAB and ECAB meetings)

Bengaluru Area, India

People Management, Projects in Operation Levels, Responsible for a team of 17 members in terms of there growth and performance. Reporting and driving KPI's. Deciding on KPI's. Resource Planning

Troubleshooting dial up connections and it was a customers facing role.

Senior Management Program (Smp), Business Administration And Management, General

Activities and Societies: The program elevates an individuals knowledge across different functions of the business. It covers Strategy.

Bachelor Of Science - Bs, Electronics