Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®
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Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® Email & Phone Number

Sr.Director Service Assurance and Customer Advocacy at Aryaka
Location: Bengaluru, Karnataka, India 9 work roles 2 schools
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Current company
Aryaka
Role
Sr.Director Service Assurance and Customer Advocacy
Location
Bengaluru, Karnataka, India
Company size
668 employees

Who is Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®? Overview

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Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® is listed as Sr.Director Service Assurance and Customer Advocacy at Aryaka, a company with 668 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®.

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® previously worked as Sr.Director Service Assurance & Customer Advocacy at Aryaka and Director Service Assurance at Aryaka Networks. Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® holds Senior Management Program (Smp), Business Administration And Management, General from Indian Institute Of Management, Kozhikode.

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Email format at Aryaka

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Aryaka

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Profile bio

About Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®

Total of 13 years of experience in various domains as mentioned below.Process & Operations Management,Quality Management,Service Delivery,Transitions, Escalation Management & Team ManagementCurrently working as a Service Improvement Manger where my roles and responsibilities involves in running projects (Service Improvement plans) which would help in improving Efficiency of Process, Service and Cost for service delivery team and brings value to the customer.Aspiring to lead a larger team in future as an Ops Manager/SDM/Ops Director to help in improving day to day operation activities. Provide directions and drive the teams to be successful. Help organizations achieve goals and set new benchmarks.

Current workplace

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®'s current company

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Aryaka
Aryaka
Sr.Director Service Assurance and Customer Advocacy
Bengaluru, KA, IN
Website
aryaka.com
Employees
668
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Company profile
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9 roles

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® work experience

A career timeline built from the work history available for this profile.

Sr.Director Service Assurance And Customer Advocacy

Aryaka

Bengaluru, KA, IN

Sr.Director Service Assurance & Customer Advocacy

Current
Aryaka

India

Jul 2024 - Present

Director Service Assurance

Aryaka Networks

Bengaluru, Karnataka, India

Drive Organizational Changes and manage process, governance and reporting

Mar 2021 - Aug 2024

Project Program Mgmt Sr.Specialist Advisor

Ntt Data

India

  • Part of Service Delivery Improvement Team
  • Running Improvement Projects for various Data Center Towers under Infrastructure &Cloud Computing branch and scope of the projects are global initiatives
  • Providing Analytical Support for the teams in identifying Service Improvement Plans
  • Driving Automation Projects for Ticketing (Incident, Request, Change) and non-ticketing (Health checks) and reduce manual efforts of the engineers
  • Perform Risk assessment and interact with various technical teams for mitigation plan.
  • Drive Shift left projects for the tower to reduce the workload of higher hierarchy engineers and empower the frontline engineers
Jun 2018 - Mar 2021

Proj Prog Mgmt Specialist Advisor

Ntt Data Services(Formerly Known As Dell Services)

Bangalore, India

  • Part of Service Delivery Improvement Team
  • Running Improvement Projects for various Data Center Towers under Infrastructure &Cloud Computing branch and scope of the projects are global initiatives
  • Providing Analytical Support for the teams in identifying Service Improvement Plans
  • Driving Automation Projects for Ticketing (Incident, Request, Change) and non-ticketing (Health checks) and reduce manual efforts of the engineers
  • Perform Risk assessment and interact with various technical teams for mitigation plan.
  • Drive Shift left projects for the tower to reduce the workload of higher hierarchy engineers and empower the frontline engineers
Jun 2016 - Jun 2018

Cloud Process Manager

Aryaka Networks

Bengaluru Area, India

1. Preparing end to end service management processes which aligns to the business needs and customer focused.2. Continual improvement of processes based on the business requirements.3. Training support and provision teams on the new processes4. Be available as an SME/Advisor for process related queries5. Prepare governance models around process adherence6..

Jul 2015 - Jun 2016

Deputy Manager (Service Management)

Huawei Technologies

Bengaluru Area, India

Current role: Process and Quality team. Part of CSI (Continual service Improvement) team for various projects. Conducting assesments, knowing the pain areas, coming up with a plan of action and execute the same for better results. (Deming Cycle method- Plan, Do, Check and Act)Previous role:End to End Service Management, Incident management is my current.

Sep 2013 - Jul 2015

Tech Support Supervisor

Dell

Bengaluru Area, India

People Management, Projects in Operation Levels, Responsible for a team of 17 members in terms of there growth and performance. Reporting and driving KPI's. Deciding on KPI's. Resource Planning

May 2009 - Sep 2013

Technical Support Associate

Aol

Troubleshooting dial up connections and it was a customers facing role.

Aug 2003 - Feb 2004
Team & coworkers

Colleagues at Aryaka

Other employees you can reach at aryaka.com. View company contacts for 668 employees →

NR Nidhi Rajan Nidhi Rajan Colleague at Aryaka Bengaluru, Karnataka, India, India View → SC Shefali Chaudhary Shefali Chaudhary Colleague at Aryaka Chandigarh, India, India View → NR Navya R Navya R Colleague at Aryaka Bengaluru, Karnataka, India, India View → WM Willis Mccorkell Willis Mccorkell Colleague at Aryaka Cashmere, Washington, United States, United States View → MD Malvika Devaiah Malvika Devaiah Colleague at Aryaka Bengaluru, Karnataka, India, India View → JJ Justin Joseph Justin Joseph Colleague at Aryaka Bengaluru, Karnataka, India, India View → AG Abhay Gupta Abhay Gupta Colleague at Aryaka Agra, Uttar Pradesh, India, India View → LK L K N L K N Colleague at Aryaka Chennai, Tamil Nadu, India, India View → GK Gokul Krishnamoorthy Gokul Krishnamoorthy Colleague at Aryaka Dharmapuri District, India, India View → NA Noela Acha Noela Acha Colleague at Aryaka San Francisco Bay Area, United States, United States View →
2 education records

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® education

Senior Management Program (Smp), Business Administration And Management, General

Indian Institute Of Management, Kozhikode

Activities and Societies: The program elevates an individuals knowledge across different functions of the business. It covers Strategy.

FAQ

Frequently asked questions about Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®

Quick answers generated from the profile data available on this page.

What company does Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® work for?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® works for Aryaka.

What is Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®'s role at Aryaka?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® is listed as Sr.Director Service Assurance and Customer Advocacy at Aryaka.

Where is Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® based?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® is based in Bengaluru, Karnataka, India while working with Aryaka.

What companies has Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® worked for?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® has worked for Aryaka, Aryaka Networks, Ntt Data, Ntt Data Services(Formerly Known As Dell Services), and Huawei Technologies.

Who are Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®'s colleagues at Aryaka?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®'s colleagues at Aryaka include Nidhi Rajan, Shefali Chaudhary, Navya R, Willis Mccorkell, and Malvika Devaiah.

How can I contact Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp®?

You can use AeroLeads to view verified contact signals for Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® at Aryaka, including work email, phone, and LinkedIn data when available.

What schools did Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® attend?

Ramachandra Bg, Iimk Smp, Itil Expert ®,Itilv4Mp®,Pmp® holds Senior Management Program (Smp), Business Administration And Management, General from Indian Institute Of Management, Kozhikode.

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