Responsibilities• Hands & eye support for telecom network devices Like Nokia Alcatel, Ciena, Cisco..etc.• Coordinating with Noc Team for Card addition, Link Shifting, Hardware Faulty Replacement, Physical connectivity checking.• Coordinating with internal team & vendors for new project implementation, Migration, decommission work

Responsibilities• Installation of desk phones & conference phones like Polycom IP411, IP6000, IP7000,VVX311, etc. and configuring user profile in PBX server.• Responsible for troubleshooting various voice related issues in PBX server by lookinginto various logs files.• Setup and Initial configuration of Gateways & Dell voice switches in coordination withremote support team.• Co-ordinated with support team for major issues and worked with them till theresolution of the issue.• Handled hardware request tickets and did asset management.