We are focusing on providing high quality, reliable, world -class software development services leveraging the power of modern technology like cloud based services using global delivery model. This helps companies significantly reduce their product ownership and maintenance costs giving them a competitive edge in the market.

Client Acquisition Strategy – Identification of service offerings, Agent programs, Pre-Sales Support, RFP / Bid ProcessSetup - Resource ramp-up plan, Infrastructure and Process Setup, Governance Model, Medium and Long term goalsTransitioning – Knowledge transfer, training, metrics baseline, quality goals for continuous improvementDelivery - Project Delivery, Service Delivery – Virtual Captive Operations, SLAs., Gross-marginAccount Management - Customer satisfaction & retention, escalations and relationship managementHighlightsHeading Technology and Business Process Delivery Divisions with peak team size of 200+Delivered diverse service portfolio with high customer satisfaction: Product testing services for a major video games product company with flexible resource ramp-up/down model, web development projects using open source, Java and .Net technologies Managed pilot program for one of our customers with 10+ resources, was later successfully transformed into Virtual Captive unit with 180+ headcount.Successfully transitioned delivery and operations of games testing lab (150+resources) for US based major in gaming spaceSpearheaded quality initiative in getting the organization certified for ISO 9001 and ISO 27001 standards.

Responsible for Project Management – Microsoft Technologies, Supplier Management, Product planning, enhancement and delivery Handled the operations of Music Download Kiosk; technological platform to dispense music and services to mobile phones on a white labeled model for mobile operators and OEM'sHandled tasks related to overall product development and system integration; coordinated Alpha & Beta testing of the productSignificant contributions in handling Fixed Price Contracts with global service providers as part of development of Kiosk middleware, backend Solution, Kiosk exterior design and UI designRolled out pilot product in 26 dealer sites for one of the world leader in mobile phone manufacturing.

Responsible for delivery of multiple ETL, Integration projects thru Factory Model, Project level gross margins, quality matrices, customer satisfaction and continual improvementManaged portfolio of FPP projects over $4-$6 millionAchieved 60% reduction in interface development costs over 3 years, average 4.5+ rating on a scale of 5 in Customer Satisfaction Surveys. Managed multiple engagements in enterprise integration space (B2B, B2C and ETL), simultaneously for large Automotive Manufacturing, Financing and Insurance companies in North America.Clinched preferred integration vendor status and new opportunities from the customer. Accredited as “Lean Facilitator” to drive the Lean Software Development initiative in the program.Part of the team driving large multi-million and multi-year outsourcing proposal deal for large automotive client

Responsible for product management and development,product roadmap, release planning and management, feature prioritization, stakeholder communicationTechnical specification, high-level architecture documents, configuration managementOversaw the development and delivery of IHN Suite products for long-term care (LTC) facilities Planned and executed technology upgrades - DOS-INFORMIX and DOS-C++/DBL applications to migrate to Windows based scalable multi-user client/server applicationDeveloped interactive training and testing product in VC++/MFC/WindowsInstrumental in building the integrated suite by combining clinical and billing systems

Worked on imaging and workflow project for IRAS - Singapore