Ramachandran Narayanan Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Bangalore

· Designed and delivered high-quality , end-to-end automations to customers across various industrial sectors, helping them to achieve cost savings through efficient solutions.· Implemented an unattended automation to streamline and accelerate the ticket cancellation workflow for a major airline during COVID-19 pandemic – reducing processing time from 20 minutes to less than 3 minutes by automatically processing e-voucher options for customers.· Strong advocate of agile methodologies and highly skilled in interacting with multiple business stakeholders to identify processes for technical feasibility and risk assessments.· Published a bot with 300+ downloads in Automation Anywhere bot store for SharePoint automation, using .NET and Automation Anywhere.

Chennai Area, India

· Key contributor in defining and establishing an RPA CoE for the business unit, setting up RPA teamproviding automated solutions to the organization’s HR, Finance and Life Science, IT and businessprocesses.· Developed plug-and-play modules for Workday integration, Outlook Mail parsing which are widelyused across multiple business processes.· Led training for 15+ developers and business users on Automation Anywhere and best practices fordevelopment and deployment.

Chennai Area, India

· Honored with the ‘Service Excellence’ Award for exemplary contribution on enhancing the end userexperience which lead to high customer satisfaction scores (CSAT) for the Global Compliancedomain.· Re-architected the legacy Chemical Shipment request applications and re-designed them usingBootstrap, HTML and ASP.NET MVC. This resulted in reduction of processing time by one-fourthcompared to the legacy applications.

Chennai Area, India

· Key code contributor recognized as ‘Star Performer’ of the team by management and business users.· Established and lead the development team for the migration of 30+ applications under the GlobalTechnology Center of the organization.

Chennai Area, India

· Provided support for insourcing of the application across HR, Corporate Affairs, Global Compliance andLegal domains with adherence to 100% SLA parameters for quality, response, and resolution.· Engaged on multiple bug-fixes for the applications under Global Compliance to enhance the stabilityand performance.

Chennai

Part of the core .NET development team, worked on analysis, technical documentation, enhancements, and bug fixes of applications under the Banking and Financial Services (BFS) domain.

Msc, Software Engineering, 8.3 Cgpa

Obtained Master's degree on Software Engineering

Higher Secondary

Education record

Earned my Elementary and High School degree