Customer Service Senior
CurrentSeptember 2008 – Present Egypt Yellow PagesWork Experience:Local search team specialist:I was responsible for Data mining from various media sources, Data verification Of Yellow Pages directory listing, and making outbound calls to get the new data.Inbound team:I was responsible for handling inbound calls, responding to customers inquiries, Handling customer complaints, and Following-up on complaints that not immediately solved.• 1-01-2010 promotion (local search team senior)• 1-01-2011 promotion (local search team leader)• Monitoring inbound team and making performance report to them• Definition the locations and areas which helps SW to get New data and making performance report to them• Following up on the complaints that not immediately solved and reporting to my supervisor and Direct managerApril 2008 to September mobile shop companyWork ExperienceSales maker Deals with customers & variety technology in mobilesPersuasion the customers to buying the mobile that suitable for himComputer Skills:• Basic Concepts of Information Technology.• Excellent in Using Computer, Managing files, and excellent command of Word and Excel.• Excellent in Working and Using the Internet.Language Skills:• Native language: Arabic• Excellent command of both written and spoken English.Other Skills:• Interactive and fast enough to learn new technologies.• Excellent Communications with people.• Stress tolerance and working under pressure.
